Hi, and I'm sorry — this isn't the experience we want anyone to have, and reading it honestly stings because you're clearly someone who wanted Spellar to work.

First, the deleted screenshots: that shouldn't have happened, and I don't want to hand-wave it. If something was removed, we owe you an explanation, and I'll personally look into it. Nothing you shared to help us fix a problem should ever just disappear.

On the issues themselves — summaries not generating and the AI chat not knowing the date — those are real and I'm not going to tell you they're working as intended. I'd genuinely like to get to the bottom of them with you rather than in a review thread, because a few of these can have a specific cause on our side that we can fix quickly once we see your setup.

Could you email me directly at [email protected] (subject "Escalation – review") with the account email you use? I'll pick it up myself, pull together the issues you already raised so you're not repeating yourself, and either get them fixed or make the refund painless — whichever you decide. You've earned a straight answer either way.

Thanks for giving us the chance to respond. I'd rather earn back a bit of trust than watch you leave frustrated.