Not at the moment but this a feature that is definitely coming soon. The core features that we are focusing on next are Referrals, Testimonials (video/text) and Reputation management.
Let me know if you have any other questions and I'll be glad to answer them.
Q: Why does the custom domain point to your website ?
Hello, we purchased the white-label service, so our custom domain and branding should be fully independent. Why does our custom domain still point to your website? Please help us check and resolve this issue. Thank you!
Thanks for your purchase and getting this to my attention. Yes, I tested this myself and it looks like the root custom domain points to our landing page. The root domain would normally redirect to the login page where there is no branding visible. All other feedback links sent to customers are working properly. Let me get this fixed for you in a couple of hours.
Q: Customer Support Integration / Charla / ThriveDesk
Hello, is it possible to integrate your software with customer support so the system automatically creates a support ticket when a customer leaves a review?
Additionally, could you provide details about configuration options and workflows? For example:
- Can the threshold for creating tickets be adjusted (e.g., 3 stars, 2 stars, or any negative sentiment)? - How are tickets created — via API,...
Thank you for your question. I just wanted to clarify that this is more towards Google reviews + local businesses rather than the online SaaS ticketing system. We cannot track reviews posted on external review platforms at this time.
To answer your question, if you meant to create a support ticket after a user provides feedback from within our platform, this is currently not...
So I was excited by the software, but then I tested it out on the example that you provided… I intentionally put one in two stars to see if it would catch that negative review to route it to a form to allow the owner to respond versus just going straight to Google! It crafted a really nice AI negative review, but as the owner of the business, I would like to intercept anything that’s three star...
A: Hey, yes that is not enabled on the sample link because this falls under review gating. You can easily set this up yourself by signing up for a free account and setting up your own link. Having said that, review gating is completely illegal and we will most probably remove that option in the future.
Let me know if you need setting up or have any other questions.
We are an extremely small business and honestly don’t care about Google gating because that policy doesn’t make any sense for small local businesses… I 100% guarantee you, Google gated when they started and had Yahoo as a competitor, so did Airbnb when you leave a 1-star review. I LOVE how “once they made it” have the full to tell a small local US business, “We don’t want you to make it right!”
Q: Refer a friend feature
Hello do you have a an option where the customer has the opportunity to refer a friend?
Verified purchaser
Samesh_W
Oct 11, 2025A: Hey there,
Not at the moment but this a feature that is definitely coming soon. The core features that we are focusing on next are Referrals, Testimonials (video/text) and Reputation management.
Let me know if you have any other questions and I'll be glad to answer them.
Share Spokk
Q: Why does the custom domain point to your website ?
Hello, we purchased the white-label service, so our custom domain and branding should be fully independent. Why does our custom domain still point to your website? Please help us check and resolve this issue. Thank you!
Verified purchaser
Samesh_W
Edited Oct 9, 2025A: Hey there,
Thanks for your purchase and getting this to my attention. Yes, I tested this myself and it looks like the root custom domain points to our landing page. The root domain would normally redirect to the login page where there is no branding visible. All other feedback links sent to customers are working properly. Let me get this fixed for you in a couple of hours.
Let me know if you...
Share Spokk
Q: Benefits for old LTD buyers?
What are the benefits for previous LTD buyers from another platform?
Verified purchaser
Samesh_W
Oct 8, 2025A: Hey Rupesh,
You should be having the same features as the buyers from AppSumo with the number of responses being the only difference.
Let me know if you have any other questions and I'll be glad to answer them.
Share Spokk
Q: Customer Support Integration / Charla / ThriveDesk
Hello, is it possible to integrate your software with customer support so the system automatically creates a support ticket when a customer leaves a review?
Additionally, could you provide details about configuration options and workflows? For example:
- Can the threshold for creating tickets be adjusted (e.g., 3 stars, 2 stars, or any negative sentiment)?
- How are tickets created — via API,...
Verified purchaser
Samesh_W
Oct 8, 2025A: Hey there,
Thank you for your question. I just wanted to clarify that this is more towards Google reviews + local businesses rather than the online SaaS ticketing system. We cannot track reviews posted on external review platforms at this time.
To answer your question, if you meant to create a support ticket after a user provides feedback from within our platform, this is currently not...
Share Spokk
Q: Negative reviews
So I was excited by the software, but then I tested it out on the example that you provided… I intentionally put one in two stars to see if it would catch that negative review to route it to a form to allow the owner to respond versus just going straight to Google! It crafted a really nice AI negative review, but as the owner of the business, I would like to intercept anything that’s three star...
Verified purchaser
Samesh_W
Oct 3, 2025A: Hey, yes that is not enabled on the sample link because this falls under review gating. You can easily set this up yourself by signing up for a free account and setting up your own link. Having said that, review gating is completely illegal and we will most probably remove that option in the future.
Let me know if you need setting up or have any other questions.
Share Spokk
We are an extremely small business and honestly don’t care about Google gating because that policy doesn’t make any sense for small local businesses… I 100% guarantee you, Google gated when they started and had Yahoo as a competitor, so did Airbnb when you leave a 1-star review. I LOVE how “once they made it” have the full to tell a small local US business, “We don’t want you to make it right!”