Hello - Sorry, I have a few questions, though I suspect the last 3 may be tier related:
(1) Is this not intended as much for review sites like g2, where there are lots of questions in their review form? Even google reviews ask for multiple star ratings plus a free form response.
Should the Spokk strategy be to mimic those questions and hope the reviewer will remember his star responses and...
Q: Questions regarding Agency Plan and Review Credit Pricing
Hi,
I have a few questions about the agency plan and how review credits work:
1. Credit purchase timing If I sign up for the agency plan, do I need to purchase additional credits upfront, or can I buy them after a client has subscribed to one of my plans?
2. Choosing the amount of extra credits Can I choose how many extra credits I want to purchase (e.g., buy in exact quantities as needed), or...
Founder Team
Samesh_W
Edited Dec 18, 2025
A: Hey, thanks for reaching out. Let me go through your questions one by one.
1. Credit purchase timing You don't need to buy any additional credits after purchasing the plan. You will get 2000 free credits every year (no roll-over) with your purchase of the agency plan (Plan4). You can assign credits to any number of companies at any time. You can buy credits at any time and you only need to...
We cannot provide a certain time frame at this time but we will be removing the deal from AppSumo as soon as the product and usage becomes stable (which we are closing in on day by day).
In the backend, can admin(manager) do these to all the feedback received? 1. Sort by Location, Feedback rating (stars), Date of submission 2. Search by Location, Feedback rating (stars), Date of submission 3. filter all the feedbacks submitted by Location, Feedback rating (stars), Date of submission 4. See the graphs and analytics (pie chart or bar chart of percentage) of feedback stars, location, etc
Founder Team
Samesh_W
Dec 8, 2025
A: Hey there,
The current system only allows filtering based on location and does not support graphs or additional analytics. These are simple additions that we will be adding along the way and will be mainly useful for companies getting high volumes of feedback.
Let me know if you have any other questions and I'll be glad to answer them.
For tier 1, only 1 manager or admin to manage the account? Even if we setup to have 10 different location, only 1 manager (admin) can manage the platform ? That also means only 1 login to view the dashboard and analytic ?
Founder Team
Samesh_W
Dec 8, 2025
A: Hey, the company owner (superadmin) will have access to the dashboard as well as the added manager. So this would be 2 logins to view the dashboard and analytics.
Q: Form strategy, plus some follow-ups
Hello - Sorry, I have a few questions, though I suspect the last 3 may be tier related:
(1) Is this not intended as much for review sites like g2, where there are lots of questions in their review form? Even google reviews ask for multiple star ratings plus a free form response.
Should the Spokk strategy be to mimic those questions and hope the reviewer will remember his star responses and...
Share Spokk
Q: Thai Language Support?
Hello, do you provide customer support in Thai language? Thank you.
Samesh_W
Dec 22, 2025A: Hey there, we don't speak Thai but we can help out via email using Google translate. Let me know if that will work for you.
Share Spokk
Q: Questions regarding Agency Plan and Review Credit Pricing
Hi,
I have a few questions about the agency plan and how review credits work:
1. Credit purchase timing
If I sign up for the agency plan, do I need to purchase additional credits upfront, or can I buy them after a client has subscribed to one of my plans?
2. Choosing the amount of extra credits
Can I choose how many extra credits I want to purchase (e.g., buy in exact quantities as needed), or...
Samesh_W
Edited Dec 18, 2025A: Hey, thanks for reaching out. Let me go through your questions one by one.
1. Credit purchase timing
You don't need to buy any additional credits after purchasing the plan. You will get 2000 free credits every year (no roll-over) with your purchase of the agency plan (Plan4). You can assign credits to any number of companies at any time. You can buy credits at any time and you only need to...
Share Spokk
Thanks for the reply, how long will the deal be active on AS?
We cannot provide a certain time frame at this time but we will be removing the deal from AppSumo as soon as the product and usage becomes stable (which we are closing in on day by day).
Q: Backend features
In the backend, can admin(manager) do these to all the feedback received?
1. Sort by Location, Feedback rating (stars), Date of submission
2. Search by Location, Feedback rating (stars), Date of submission
3. filter all the feedbacks submitted by Location, Feedback rating (stars), Date of submission
4. See the graphs and analytics (pie chart or bar chart of percentage) of feedback stars, location, etc
Samesh_W
Dec 8, 2025A: Hey there,
The current system only allows filtering based on location and does not support graphs or additional analytics. These are simple additions that we will be adding along the way and will be mainly useful for companies getting high volumes of feedback.
Let me know if you have any other questions and I'll be glad to answer them.
Share Spokk
Q: Manager and location questions
For tier 1, only 1 manager or admin to manage the account? Even if we setup to have 10 different location, only 1 manager (admin) can manage the platform ? That also means only 1 login to view the dashboard and analytic ?
Samesh_W
Dec 8, 2025A: Hey, the company owner (superadmin) will have access to the dashboard as well as the added manager. So this would be 2 logins to view the dashboard and analytics.
I hope that clears things up.
Share Spokk