I’ve noticed in previous discussions you stated that review gating is 'completely illegal' and that you would 'most probably remove that option in the future.'
I am ready to invest in your top-tier plan, but I need a definitive answer on this. Will review gating remain a permanent feature, or is it officially on the chopping block? As an international traveler who helps small businesses in places...
Founder Team
Samesh_W
Feb 6, 2026
A: Hey Chris,
I’ll be completely transparent with you on this.
You’re correct that review gating is not “illegal” in a legal sense in most countries. However, it is explicitly against Google’s review policies. Google considers selectively asking only happy customers to leave public reviews a form of review manipulation, and businesses that are caught doing this risk having reviews removed,...
Thanks for the deal :) I like the idea and ui/ux of the platform.
I'm evaluating your platform for our agency use (Top Tier) and have a few questions:
1) WhatsApp: Is it possible to send review request via whatsapp and automate it ?like send reminder based on user interaction with the request link?
2) Credit System: 1 credit = 1 response, but what is counted as response? click on the link or...
Founder Team
Samesh_W
Feb 2, 2026
A: Hi there,
Thank you for the kind words! We put a lot of focus into UI/UX because we believe a great experience is essential for a truly top-tier product.
Here are the answers to your questions:
1) WhatsApp Automation At the moment, we don’t support native WhatsApp messaging. However, you can easily set this up using our general feedback link together with any automation platform (such as...
Thanks again for the clarity earlier. Two quick follow-ups from an agency perspective:
1. Credit System I understand higher costs for formats like video, but the multi-credit structure feels hard to explain to clients. It adds friction during sales and onboarding. Any plans to simplify this (e.g., fixed pricing by submission type or volume)?
1. With the growing number of features, having separate limits for each became confusing. That’s why we switched to a credit system. We’ll monitor how this works and adjust if it turns out to be unclear.
2. LTD users need to use their own OpenAI key for voice-to-text and their own Mux account for video testimonials. Our AppSumo page hasn’t been updated yet, but this will be corrected soon.
Q: Plans for translation of the backend (Customers) and all types of forms?
Do you have plans for translation of the backend (At least what my Agency Customers are facing, not their customers) and all types of forms (Chat as well)?
Founder Team
Samesh_W
Jan 9, 2026
A: Hey there, do you mean translation to other languages besides english? What language is required from your end? Currently we don't have enough of a requirement to do this for the dashboard but we can implement this for the two remaining customer facing forms (voice and chat forms).
Please leave your feedback on our feedback board. We will soon start working on user feedback features at the end...
I am interested in purchasing the agency plan but... the empty roadmap (nothing in progress nor planned for the next year?) does not inspire confidence. What are you working on and what are the features you plan to deliver in 2026?
Founder Team
Samesh_W
Jan 2, 2026
A: Hey there and a happy new year!
We work on updates based on the feedback of a majority of our users and also how we envision the product for the future. We don't really keep the roadmap up to date to be honest because the features we implement change. The best place to look at the growth and the immense amount of updates we have done on Spokk is to look at our...
Hello - Sorry, I have a few questions, though I suspect the last 3 may be tier related:
(1) Is this not intended as much for review sites like g2, where there are lots of questions in their review form? Even google reviews ask for multiple star ratings plus a free form response.
Should the Spokk strategy be to mimic those questions and hope the reviewer will remember his star responses and...
Founder Team
Samesh_W
Dec 28, 2025
A: Hey there, thanks for reaching out. Let me go through your questions one by one.
1) Currently, we are focused mostly on Google because that is where most reviews are posted. We are focused on getting users to leave detailed text feedback in the free form box because this will also help with SEO in the long run.
2) Yes, it is only available in the classic form and we will not be extending it...
Q: Let's talk about Review Gating
I’ve noticed in previous discussions you stated that review gating is 'completely illegal' and that you would 'most probably remove that option in the future.'
I am ready to invest in your top-tier plan, but I need a definitive answer on this. Will review gating remain a permanent feature, or is it officially on the chopping block? As an international traveler who helps small businesses in places...
Samesh_W
Feb 6, 2026A: Hey Chris,
I’ll be completely transparent with you on this.
You’re correct that review gating is not “illegal” in a legal sense in most countries. However, it is explicitly against Google’s review policies. Google considers selectively asking only happy customers to leave public reviews a form of review manipulation, and businesses that are caught doing this risk having reviews removed,...
Share Spokk
Q: Top Tier questions
Thanks for the deal :) I like the idea and ui/ux of the platform.
I'm evaluating your platform for our agency use (Top Tier) and have a few questions:
1) WhatsApp: Is it possible to send review request via whatsapp and automate it ?like send reminder based on user interaction with the request link?
2) Credit System: 1 credit = 1 response, but what is counted as response? click on the link or...
Samesh_W
Feb 2, 2026A: Hi there,
Thank you for the kind words! We put a lot of focus into UI/UX because we believe a great experience is essential for a truly top-tier product.
Here are the answers to your questions:
1) WhatsApp Automation
At the moment, we don’t support native WhatsApp messaging. However, you can easily set this up using our general feedback link together with any automation platform (such as...
Share Spokk
Verified purchaser
Thanks again for the clarity earlier. Two quick follow-ups from an agency perspective:
1. Credit System
I understand higher costs for formats like video, but the multi-credit structure feels hard to explain to clients. It adds friction during sales and onboarding. Any plans to simplify this (e.g., fixed pricing by submission type or volume)?
2. BYOK
Do you have plans to support BYOK?
1. With the growing number of features, having separate limits for each became confusing. That’s why we switched to a credit system. We’ll monitor how this works and adjust if it turns out to be unclear.
2. LTD users need to use their own OpenAI key for voice-to-text and their own Mux account for video testimonials. Our AppSumo page hasn’t been updated yet, but this will be corrected soon.
Q: Plans for translation of the backend (Customers) and all types of forms?
Do you have plans for translation of the backend (At least what my Agency Customers are facing, not their customers) and all types of forms (Chat as well)?
Samesh_W
Jan 9, 2026A: Hey there, do you mean translation to other languages besides english? What language is required from your end? Currently we don't have enough of a requirement to do this for the dashboard but we can implement this for the two remaining customer facing forms (voice and chat forms).
Please leave your feedback on our feedback board. We will soon start working on user feedback features at the end...
Share Spokk
Q: Roadmap
I am interested in purchasing the agency plan but... the empty roadmap (nothing in progress nor planned for the next year?) does not inspire confidence. What are you working on and what are the features you plan to deliver in 2026?
Samesh_W
Jan 2, 2026A: Hey there and a happy new year!
We work on updates based on the feedback of a majority of our users and also how we envision the product for the future. We don't really keep the roadmap up to date to be honest because the features we implement change. The best place to look at the growth and the immense amount of updates we have done on Spokk is to look at our...
Share Spokk
Q: Form strategy, plus some follow-ups
Hello - Sorry, I have a few questions, though I suspect the last 3 may be tier related:
(1) Is this not intended as much for review sites like g2, where there are lots of questions in their review form? Even google reviews ask for multiple star ratings plus a free form response.
Should the Spokk strategy be to mimic those questions and hope the reviewer will remember his star responses and...
Samesh_W
Dec 28, 2025A: Hey there, thanks for reaching out. Let me go through your questions one by one.
1) Currently, we are focused mostly on Google because that is where most reviews are posted. We are focused on getting users to leave detailed text feedback in the free form box because this will also help with SEO in the long run.
2) Yes, it is only available in the classic form and we will not be extending it...
Share Spokk
Verified purchaser
Great, thanks for the info.