Eli.MediaEli.Media
Eli.MediaPLUS
Apr 4, 2026

Q: Cname error

I have agency Tier and I want all my clients to be on my subdomain. How to do that please because from my agency account I have no control and after I put the subdomain cname in the first client, I get error when I put into the second client. Thanks

Founder Team
Samesh_W

Samesh_W

Apr 4, 2026

A: Thanks for reaching out! Unfortunately it's not possible to use the same subdomain for multiple client accounts - this is a DNS limitation, not just a Spokk restriction. A subdomain can only point to one destination at a time, so reviews.yourdomain.com can only be assigned to one company.

The good news is you can still brand all your clients under your own domain - each client just needs a unique subdomain. The DNS setup is identical for each one, just with a different name:
- client1.yourdomain.com - add a CNAME record: client1 pointing to cname.vercel-dns.com.
- client2.yourdomain.com - add a CNAME record: client2 pointing to cname.vercel-dns.com.
- And so on for each client

You add each CNAME record in your DNS provider, then enter the full subdomain (e.g. client1.yourdomain.com) in the custom domain field for that sub-company in Spokk.

This way all your clients are branded under your domain, just with their own unique subdomain.

You can personalise the subdomain names to match the client - e.g. salonname.yourdomain.com, restaurantname.yourdomain.com - which actually looks more professional than a generic reviews.yourdomain.com for everyone anyway.

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Verified purchaser

amazing solution. thanks!

Founder

My pleasure. Cheers.