Hello, I'm interested in the Tier 4 for my agency. I see 6000 clients/ year. How much is it to add more clients ? Do you have a pricing table ? Also, for sms credit, we use BYOK from twilio but we have to pay also credit to the platform with reduced fees ? Thank you for your time.
Founder Team
Samesh_W
Aug 18, 2026
A: Hey there,
For additional clients, agencies get a 50% discount off the regular price. So you can purchase an additional 150 clients for $20 ($40 for everyone else).
For SMS credits, there are two separate things: - Core automation: You use your own Twilio account (BYOK), so you only pay Twilio for the SMS. There is no additional Spokk credit charge for these messages. - Campaigns: Campaign...
Q: How does Spokk protect a Google Business Profile from this?
I like Spokk, but I am worried Google will penalize my business because of what I found online:
1. Spokk’s default feature relies on generating an AI review for the customer to copy and paste. Google’s guidelines explicitly prohibit giving users wording to copy-paste, and their systems are trained to flag and delete AI-generated text patterns.
2. Because the customer only opened the feedback...
Founder Team
Samesh_W
Aug 17, 2026
A: Hey Justin,
Fair question. I went back and read Google’s current policy pages before answering rather than relying on assumptions.
On the AI-generated draft: There’s no rule in Google’s current policies that prohibits AI-assisted reviews. I checked both the Business Profile and Maps policies, and the key requirement is that a review reflects the customer’s genuine experience.
Are other review channels supported like Yelp, Trustpilot, TripAdvisor, and Facebook? I am interested in a landing page that allows the customer to choose which channels to post and to offer additional incentives for posting across all channels.
Founder Team
Samesh_W
Jul 7, 2026
A: Yes, you can set the outbound review link to any external URL of your choice, so you could send customers to any channel of your choice.
That said, our current review management support is limited to Google reviews. At the moment, we can import and reply to Google reviews from directly within Spokk.
One important question: are you looking to incentivize general customer feedback, or are you...
Thanks for the advice and for distinguishing between the two. I understand your point and will incentivize the general feedback as per your recommendation. You don't currently support a landing page where I could set up multiple review channels to let the customer choose where to leave feedback? I operate vacation rentals and would like to have a landing page with multiple review channel options
What level of sales monthly before we can get 80-90% off on credit-discounted rates and if not then can we ever have BYOK as there are other options that do not require credits, right?
Can we HIDE the credit features from the interface so that they do not get consumed or is that automatic after the initial 2000 credits are consumed? What is the solution here? What do you suggest? TY
Founder Team
Samesh_W
Jun 16, 2026
A: Hey there, BYOK is already available on Spokk. The credit system is for customer automations per month, which is our internal system where you can't bring in your own key. You get 6000 customers per year and you can purchase additional customers through the agency portal whenever you need. Reach out at [email protected] if you need a large number of customers and a bigger discount.
If I don't mind the Spokk branding, can I use tier 1 - 3 to add clients and upgrade to tier 4 once i grow? My clients want me to do it all, so they may never even log in. I would be approving all reviews. I would be designing their website, adding the widget link to the website and hand holding them to set up their Google Businesss manager account. A realistic goal would be 5 clients paying me monthly, am I right in assuming the difference in tiers is Branding/white Label and monthly allotted credits?
Founder Team
Samesh_W
May 27, 2026
A: Hey, if you don't mind the Spokk branding the easiest thing is to buy a single tier 1 license. Test it out with one of your clients and see the results. If they are willing to pay you well, you can upgrade it to tier 4 and handle multiple clients. You also have the option of purchasing multiple tier 1 licenses but at that point I think it would make more financial sense to buy tier 4 since you...
So tier one would limit me to one client or one location? Could I not use it for multiple clients until my credits run out? Just with Spokk branding....
Q: More clients pricing
Hello,
I'm interested in the Tier 4 for my agency. I see 6000 clients/ year. How much is it to add more clients ? Do you have a pricing table ? Also, for sms credit, we use BYOK from twilio but we have to pay also credit to the platform with reduced fees ?
Thank you for your time.
Samesh_W
Aug 18, 2026A: Hey there,
For additional clients, agencies get a 50% discount off the regular price. So you can purchase an additional 150 clients for $20 ($40 for everyone else).
For SMS credits, there are two separate things:
- Core automation: You use your own Twilio account (BYOK), so you only pay Twilio for the SMS. There is no additional Spokk credit charge for these messages.
- Campaigns: Campaign...
Share Spokk
Q: How does Spokk protect a Google Business Profile from this?
I like Spokk, but I am worried Google will penalize my business because of what I found online:
1. Spokk’s default feature relies on generating an AI review for the customer to copy and paste. Google’s guidelines explicitly prohibit giving users wording to copy-paste, and their systems are trained to flag and delete AI-generated text patterns.
2. Because the customer only opened the feedback...
Samesh_W
Aug 17, 2026A: Hey Justin,
Fair question. I went back and read Google’s current policy pages before answering rather than relying on assumptions.
On the AI-generated draft:
There’s no rule in Google’s current policies that prohibits AI-assisted reviews. I checked both the Business Profile and Maps policies, and the key requirement is that a review reflects the customer’s genuine experience.
That’s exactly...
Share Spokk
Q: Are other review channels supported?
Are other review channels supported like Yelp, Trustpilot, TripAdvisor, and Facebook? I am interested in a landing page that allows the customer to choose which channels to post and to offer additional incentives for posting across all channels.
Samesh_W
Jul 7, 2026A: Yes, you can set the outbound review link to any external URL of your choice, so you could send customers to any channel of your choice.
That said, our current review management support is limited to Google reviews. At the moment, we can import and reply to Google reviews from directly within Spokk.
One important question: are you looking to incentivize general customer feedback, or are you...
Share Spokk
Verified purchaser
Thanks for the advice and for distinguishing between the two. I understand your point and will incentivize the general feedback as per your recommendation. You don't currently support a landing page where I could set up multiple review channels to let the customer choose where to leave feedback? I operate vacation rentals and would like to have a landing page with multiple review channel options
Hey there, we show the multiple review channels after a person has provided feedback. It is shown in the Thank you page.
Q: T4 Question, when can sumolings have BYOK?
What level of sales monthly before we can get 80-90% off on credit-discounted rates and if not then can we ever have BYOK as there are other options that do not require credits, right?
Can we HIDE the credit features from the interface so that they do not get consumed or is that automatic after the initial 2000 credits are consumed? What is the solution here? What do you suggest? TY
Samesh_W
Jun 16, 2026A: Hey there, BYOK is already available on Spokk. The credit system is for customer automations per month, which is our internal system where you can't bring in your own key. You get 6000 customers per year and you can purchase additional customers through the agency portal whenever you need. Reach out at [email protected] if you need a large number of customers and a bigger discount.
Let me know if...
Share Spokk
Q: spokk branding for agency
If I don't mind the Spokk branding, can I use tier 1 - 3 to add clients and upgrade to tier 4 once i grow? My clients want me to do it all, so they may never even log in. I would be approving all reviews. I would be designing their website, adding the widget link to the website and hand holding them to set up their Google Businesss manager account. A realistic goal would be 5 clients paying me monthly, am I right in assuming the difference in tiers is Branding/white Label and monthly allotted credits?
Samesh_W
May 27, 2026A: Hey, if you don't mind the Spokk branding the easiest thing is to buy a single tier 1 license. Test it out with one of your clients and see the results. If they are willing to pay you well, you can upgrade it to tier 4 and handle multiple clients. You also have the option of purchasing multiple tier 1 licenses but at that point I think it would make more financial sense to buy tier 4 since you...
Share Spokk
So tier one would limit me to one client or one location? Could I not use it for multiple clients until my credits run out? Just with Spokk branding....
Tier one will be for one client but with unlimited locations. You cannot use it for multiple companies. Only tier 4 supports that.