A: Hey there,

Thank you for your question. I just wanted to clarify that this is more towards Google reviews + local businesses rather than the online SaaS ticketing system. We cannot track reviews posted on external review platforms at this time.

To answer your question, if you meant to create a support ticket after a user provides feedback from within our platform, this is currently not supported but we are looking to integrating a webhook for post feedback tracking in the future.

"How are tickets created — via API, webhooks, or built‑in automation?"
Feedback requests can be automated via Zapier, pabbly or the API, or you can use the general feedback link to set up any automation of your choice.

"Can the ticket include contextual information such as the review text, customer ID, order number, timestamps, and product details?"
Yes, this information can be provided when we provide the webhook in the future, currently this is not available.

"Can the system handle rate limits and deduplicate multiple low‑rating reviews from the same customer to avoid ticket spam?"
Yes, we use basic IP tracking for general feedback links but if you want something more robust, you can use verified feedback links. Using the API and other automation workflows will most often use this method rather than the general link. This means there will be one unique link per feedback submission.

"Is there reporting and analytics on created tickets and their resolution times tied back to review data?"
We cannot track reviews so this is not available.

Let me know if I answered your questions from the proper angle and if I've answered them clearly.