A: Hey,

Thanks a lot for testing the tool so thoroughly and for sending over these great questions and observations. Really appreciate the detailed feedback.

1) Review gating (5★ → public review / 4★ or below → support case)

Yes, we already support this functionality. This is commonly referred to as review gating.

That said, it’s important to note that this practice is generally not approved by major review platforms such as Google Reviews and others, and using it may violate their policies. Because of this, we support it with a clear warning and strongly recommend using it only when absolutely necessary.

At the moment, this feature is available only through our classic form flow and is currently not supported in the chat or voice-based feedback flow.

2) Voice note + chat flow for testimonials

Yes, adding the voice note capability for testimonial collection is something we can add quickly.

Just to make sure I understand your suggestion correctly: are you referring only to voice input for written testimonials, or are you suggesting a full testimonial builder experience in chat format, similar to our AI-assisted review flow? This is a much bigger development effort and is not a priority for us right now.

3) Does the generated review get enhanced by AI?

Yes — in some cases, it does.

I’m assuming you’re referring to the voice-based feedback flow. Our goal is to keep the generated text as close as possible to what the customer actually said. In some cases, the AI may lightly polish grammar, phrasing, or readability, but we intentionally avoid adding new claims, opinions, or details that were not originally mentioned.

4) Referral program without SMS / email-only referrals

Yes, absolutely, and we agree this is a highly valuable feature.

We’re currently working on enabling the referral program without requiring SMS, so it can work fully via email only. This should be available within the next few days.

5) Potential bug: only Andorra phone numbers available

This is not a bug.

At the moment, the available phone numbers in the customer portal are limited based on the country selected for the company account. Since your account is currently set to Andorra, only Andorran numbers are shown.

This is intentional and helps us avoid issues related to international SMS delivery, compliance, and additional messaging costs.

If you change the company country setting (for example, to the US), the available numbers will update accordingly.

Let me know if you have any questions and I'll be glad to help.