Sky_01Q: Top Tier questions
Thanks for the deal :) I like the idea and ui/ux of the platform.
I'm evaluating your platform for our agency use (Top Tier) and have a few questions:
1) WhatsApp: Is it possible to send review request via whatsapp and automate it ?like send reminder based on user interaction with the request link?
2) Credit System: 1 credit = 1 response, but what is counted as response? click on the link or form submission or review submitted to google?
3) Can we include certain terms in the form to select or to train AI to use while drafting the review? (for seo purpose)
4) When customer speak using voice, can they speak in any language? or only english.
5) Providing gift card/ incentive & diverting the customer for low review rating is against the policy , how are we escaping that ? (correct me if I am wrong here)
Samesh_W
Feb 2, 2026A: Hi there,
Thank you for the kind words! We put a lot of focus into UI/UX because we believe a great experience is essential for a truly top-tier product.
Here are the answers to your questions:
1) WhatsApp Automation
At the moment, we don’t support native WhatsApp messaging. However, you can easily set this up using our general feedback link together with any automation platform (such as Zapier, Make, etc.).
Native WhatsApp support may be added in the future, but it’s not a current priority.
2) Credit System
We recently introduced the credit system to support multiple feedback formats (including text and video testimonials).
- 1 feedback submission = 1 credit
- 1 text testimonial = 2 credits
- 1 video testimonial = 5 credits
We’re also planning to introduce referral and loyalty features, which will have their own credit values.
3) AI Instructions for SEO / Keywords
Yes. We’ve added a section in the Company Settings where you can provide custom instructions for AI-generated reviews (for example, specific terms or phrases for SEO).
These instructions work for both the Chat Form and Classic Form.
They currently don’t apply to Voice Forms, as voice input is directly converted to text with only light cleanup.
4) Language Support for Voice Feedback
Yes, customers can speak in any language supported by OpenAI (which includes most major languages).
The transcribed text is displayed in the same language they speak.
5) Incentives, Review Policies, and Compliance
To clarify, incentives are provided for feedback submission, not for leaving a public review.
We do not have the ability to detect whether a customer has posted a Google review, since it’s a third-party platform. Incentivizing feedback is completely legal and widely accepted.
Review gating (showing review links only to high-rated users) is available only in the Classic Form and is completely optional. We strongly discourage using it, as Google is against this practice. There’s also a strong possibility that we’ll remove gating features in the future to stay fully compliant.
I hope that clears things up. Let me know if you have any other questions and I'll be glad to answer them.
Verified purchaser
Thanks again for the clarity earlier. Two quick follow-ups from an agency perspective:
1. Credit System
I understand higher costs for formats like video, but the multi-credit structure feels hard to explain to clients. It adds friction during sales and onboarding. Any plans to simplify this (e.g., fixed pricing by submission type or volume)?
2. BYOK
Do you have plans to support BYOK?
1. With the growing number of features, having separate limits for each became confusing. That’s why we switched to a credit system. We’ll monitor how this works and adjust if it turns out to be unclear.
2. LTD users need to use their own OpenAI key for voice-to-text and their own Mux account for video testimonials. Our AppSumo page hasn’t been updated yet, but this will be corrected soon.