Q: Why does the custom domain point to your website ?
Hello, we purchased the white-label service, so our custom domain and branding should be fully independent. Why does our custom domain still point to your website? Please help us check and resolve this issue. Thank you!
lagging5121Verified purchaser
Samesh_W
Edited Oct 9, 2025A: Hey there,
Thanks for your purchase and getting this to my attention. Yes, I tested this myself and it looks like the root custom domain points to our landing page. The root domain would normally redirect to the login page where there is no branding visible. All other feedback links sent to customers are working properly. Let me get this fixed for you in a couple of hours.
Let me know if you have any other questions and I'll be glad to answer them.
---UPDATE---
This has been fixed. Please let me know if everything looks good and don't hesitate to contact us via the chat if you have anything else.