nalvizurinalvizuri
nalvizuri
Feb 20, 2026

Q: Unable to Pull Facebook Post Metrics

Hi Stackby team, I’m trying to pull Facebook Post insights using your integration, but I keep getting errors saying: “The value must be a valid insights metric”. This is not about ads, it’s purely for organic posts.

I’m testing this on the free plan, and I have 12 days of premium, but it still doesn’t work.

Is this a known issue? Am I doing something wrong, or is this feature currently not working? Any guidance would be really appreciated!

Founder Team
Rachit_Stackby

Rachit_Stackby

Feb 24, 2026

A: Hello,

Are you able to pull the metrics now? Please check and let us know.

I've debugged on our end and it's working fine. Please reach out to us on [email protected] or chat if not working.

Thanks,
Rachit

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