I contacted support two days ago and the response I got was this:

Thanks for getting in touch, and sorry you're having issues with this.
Paddle.com abides by the policies of its vendors. For this product, we are forwarding your request to the vendor, URBIPORT SA, who will handle this request.
Please keep us in the loop regarding this request. If no response is received from the vendor we will follow up with them again.
If you need assistance with another matter, you can follow this link to chat with Kino. Our virtual assistant is available 24/7 to help you.

What is Paddle? What is Urbiport? Where is Stepsy? And where are they going to help me access my account?