3.9
Taco ratings
Customers appreciate Stepsy for its efficient and quick creation of SOPs and screenshot guides, seamless integration with GDocs, and the time-saving capabilities. While some users have reported minor issues with sharing and cloud sync, the overall feedback is positive. With an overall rating of 3.9 and a 60-day money-back guarantee, it's worth giving Stepsy a try for those in need of a reliable tool for capturing and sharing step-by-step documentation.
AI-powered summary of customer reviews
Verified purchaser
Does what I need
Is this a fancy tool? No. Does it do what I need it to? Yes. Worth the money.
Vova.from.Stepsy
Nov 26, 2025Appreciate your feedback, thanks!
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Verified purchaser
Can seen the potential.
Currently need some improvements but can see the potential here.
Simple but quick way to create turorials (only for web apps)
Some improvements needed here:
-Save Tutorial to PDF.
-Generate a DOCX file instead of copy/paste.
-Please in the future add the possibility to create tutorials for local apps and local files also.
Thanks for the deal
Vova.from.Stepsy
Jul 30, 2025Thanks so much for your feedback!
PDF export is already on our roadmap, and we'll definitely consider adding DOCX support as well.
As for support for local apps and files, that's a great suggestion and something we're exploring for the future.
Stay tuned — we’ve got some exciting features coming soon!
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Verified purchaser
QUICKLY NOT AS PROMISED
After create the steps file, during the final sharing, I don't have the promised current option of: ''Finish and Share button'' to send directly to my Google Drive cloud, the only option NOW it's: ''Copied to clipboard successfully!'' that's not as promised here and even in the instructions of the app!!
I don't want lose more time and friction doing more clicks, open GD, create a folder, google docs...
Refund asap if this problem is not resolved, Plus inactive app without updates since long time ago, can be this another waste of time of research, try, refund, looking for a new tool? I guess yes
Vova.from.Stepsy
Jul 30, 2025H,
I'm really sorry to hear about the confusion and frustration caused here.
You're absolutely right — the "Finish and Share" option with direct Google Drive integration was mentioned, and it should be available. Currently, we're in the process of improving that functionality, and unfortunately, it’s temporarily unavailable, which we understand isn’t ideal. The current "Copied to clipboard"...
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Verified purchaser
Not really good, doesn't do any sharing, inflexiable to share document, cloud sync doesn't work
Not really good, doesn't do any sharing, inflexiable to share document, cloud sync doesn't work
Vova.from.Stepsy
Jul 30, 2025Hi,
Thanks for the feedback. Sorry to hear about the trouble with sharing and cloud sync.
Could you please clarify what specifically isn’t working with cloud sync on your end?
Thanks,
Vova
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Verified purchaser
Ghosted by support
I could have lived with the fact that the functionality is a LOT limited in comparison to similar tools (Scribe and Folge come to mind). I could have made Stepsy work for me..
I bought six licenses for me and my team. I redeemed my six AppSumo codes following the steps here: https://docs.google.com/document/u/2/d/e/2PACX-1vTXm9V12M07v4bCAw8ommAUZSsPAzCU-47RMdBBqUbdy9PKo_F8rE5TwgO9teceLg/pub?pli=1
After creating my 1st user guide, my account stopped showing it as a team account with 5 open seats. Instead it showed that I am a personal lifetime plan with 0 seats available. I reached out to support who like others have reported, ghosted me. (no response for days, then one response, then more crickets) This should have been a simple admin behind the scenes fix. Instead, I got crickets. I asked for a refund, and I'm moving on. Your results may be different, and to you I say "Via con dios". I'm going to get my whole life back and move on.
Vova.from.Stepsy
Jul 30, 2025Hi there,
Really sorry you were left hanging by our support — that’s not the experience we want you to have.
Please send your Stepsy account email to contact@stepsy.co, and we’ll make things right for you as soon as possible.
Apologies again for the delayed response, and thank you for your patience.
Best,
Vova
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