IgniteArtsAndSTEM

Verified purchaser

Deals bought: 66Member since: Jan 2025
1 stars
1 stars
Apr 28, 2025

Ghosted by support

I could have lived with the fact that the functionality is a LOT limited in comparison to similar tools (Scribe and Folge come to mind). I could have made Stepsy work for me..

I bought six licenses for me and my team. I redeemed my six AppSumo codes following the steps here: https://docs.google.com/document/u/2/d/e/2PACX-1vTXm9V12M07v4bCAw8ommAUZSsPAzCU-47RMdBBqUbdy9PKo_F8rE5TwgO9teceLg/pub?pli=1

After creating my 1st user guide, my account stopped showing it as a team account with 5 open seats. Instead it showed that I am a personal lifetime plan with 0 seats available. I reached out to support who like others have reported, ghosted me. (no response for days, then one response, then more crickets) This should have been a simple admin behind the scenes fix. Instead, I got crickets. I asked for a refund, and I'm moving on. Your results may be different, and to you I say "Via con dios". I'm going to get my whole life back and move on.

Founder Team
Vova.from.Stepsy

Vova.from.Stepsy

Jul 30, 2025

Hi there,

Really sorry you were left hanging by our support — that’s not the experience we want you to have.
Please send your Stepsy account email to contact@stepsy.co, and we’ll make things right for you as soon as possible.

Apologies again for the delayed response, and thank you for your patience.

Best,
Vova

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