10% coupon added to cart!

Q: MP3 Upload Throws an Error Message

Hello, I've been unable to upload MP3 files to my account since last week. Where/How can I get support to resolve this issue?

Thanks,
Jill

JMSMNApr 7, 2025
Founder Team
Maximiliano_Pulido

Maximiliano_Pulido

Edited Apr 7, 2025

A: Hi there

Thanks for reaching out and letting us know about the issue.

We're currently aware of some problems affecting MP3 uploads. Our development team has already identified the root cause and is actively working on a fix. We expect everything to be resolved within the next few days.

In the meantime, if you'd like a more direct way to connect with us or share more details, feel free to join our Discord community. It’s a warm and welcoming space where we’re always listening to our users and gathering feedback

https://discord.gg/D9fwEBpr

Thanks so much for your patience and for being part of our community

Share
Helpful?
Log in to join the conversation
Founder
Posted: Apr 10, 2025

Hi Jill! Just to let you know that this bug is already fixed. Please let us know if there's anything else we can help you get the best experience and value from Straico!

Posted: Apr 10, 2025

Awesome, and thank you!