Q: The chat can’t process PDF files.
An error message pops up saying “The chat takes too long, please try again,” and this happens repeatedly. I have tried with PDFs of different sizes and different languages. I have written to hello@straico.com with no answer so far.
Any ideas?
c.w.PLUSSep 3, 2023
Founder Team
Arturo_Straico
May 14, 2024A: Hi there! I
apologize for any inconvenience this may have caused you. We have been in touch via email, and it appears that the error is connected to the format of the PDF file you are attempting to upload.
The issue stems from the fact that our Optical Character Recognition (OCR) technology is unable to analyze PDFs that contain strikethroughs, underlines or that aren’t 100% readable.
Thank you for bringing this matter to our attention! 😊
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