A: We sincerely apologize for the inconvenience and completely understand your frustration. Our goal is always to provide you with the best possible support, and we’re sorry we fell short this time.

We’ve reviewed your case and can confirm that we responded to your email with a solution to the issue you mentioned. It’s possible that our reply ended up in your spam or promotions folder, so we kindly recommend checking there.

Regarding the error you encountered (“maximum 2000 words allowed per message with this pricing plan”), this is caused by the pricing method currently active on your account. The word limit is determined by that method, regardless of your available coins or the word cap you’ve manually set.

If you need help switching your pricing method or understanding the available options, we’ll be happy to assist you.

Thank you for your patience and for trusting Straico.