Streamr - Plus exclusive

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5 stars
5 stars
Member since: Jul 2011Deals bought: 71Posted: Jun 13, 2021

Great program and great customer service

I'm still futzing around with the program right now, so I don't have a lot to say about nuances.

I am familiar with Google's speech to text capabilities from both using it for dictation and for grabbing the transcriptions on YouTube and fixing them up, so I am sure of the high quality of transcription Streamr provides. The good part for me transcription-wise is that I can transcribe videos from anywhere, not just YouTube. From what I have experimented with so far, Streamr is pretty fast.

I did not even buy Streamr for subtitles or streaming. I bought it or transcribing videos. But now that I have it, I know I'm going to use it. After a while, I might come back and give some more input.

I want to mention the customer service. It blew me away. When I redeemed my purchase, I made a stupid mistake. (Add a little more stupid on top of that and season it with stupid.) I supplied my email with ",com" instead of ".com" at the end.

This threw the whole process off but still got me inside the VidToon site (Streamr section) where I managed to download the program. But I could not make it work since it would not recognize my real email as authorized, and it did not consider an email with ",com" as a valid email. And I could not fix things from inside the site.

So I wrote an email to support at about 2:00 AM, totally frustrated. I mean, this took a few hours trying to get things to work. Granted, my email was detailed and not just a complaint, but what else was I doing at that time of the morning?

Lo and behold, about an hour later, I got an email back (from Fatima) not only fixing the problem, but also giving me other details. I even asked some more questions--by email--and she answered them immediately.

This has never happened to me before for anything. Ever. Wow...

The program is a great one so far and deserves five tacos, but it deserves another five tacos for the customer service alone. Highly recommended.

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