I have bought this with hopes of using it. When I initially got it I used a different email, to which they did accommodate me by changing the email. In that time, they overloaded my email with the promotional upgrade on the App LTD of which I I paid for the "VISIONARY LTD" through Affirm (they were giving that option rather then pay $500+ upfront). This was on 12/21/24, it is now a new year 1/4/25 and they still have until this day help me get this error straight.

I would cancel the entire deal but I would still be stuck with paying well over $600 for an app that I never got to use. The software itself seems to be pretty good...I did give that part a test run..but the app.... that's another story. They will respond to my emails about the issue maybe once or twice out of a day. That too is a problem because I have spoken with 3 or 4 different people though emails , all to whom keep giving me a run around with no solution to the problem.

All I want is for the product I'm paying for to accessible to me with customer support doing their job fully and not take my money and leave me to hang dry. By the way, I have sent screenshots of every transaction but still no overturn from Streann itself

UpDate to your response,
I am a video content creator, marketing agency, CEO and entrepreneur Sir!! It's part of what I do for a living. Your sarcasm in implying that no one knows about video content, software or anything but you speaks volumes about your customer service. I have shared EVERYTHING that there is to be shared with your staff. It's your job to make sure it's done right and that your customers get what they pay for.

You may be #1 in the App Store but your #0 with customer care. FYI if you or your staff had taken the time to look, you would know that I put videos up just of this purpose.