Good product, but glitches and slow support
I have purchased 2 T4 accounts for my 2 brands. Idea of having our own youtube kind of channel is good, product is also good. But glitches, missing features and quite slow support made me to give just 3 stars.
#1. Just applying SSL to my custom domain took 3 long days
#2. White labelling does not work properly. Even after changing all footers, still Streann branding appearing in the footers. Almost from 1 week I trying to explain this to support team, but support team is quite slow in understanding issues, resolving it is really next level for them
#3. No way to change Streann favicon. Pending with support team from more than a week now.
#4. Custom categories are not appearing on videos at all.
#5. There is not way of tracking support tickets, so support team just goes in circle while replying your support emails. They dont even remember what all issues I raised already and again ask 'what is the issue' .. Always gives answer 'Let us check', 'working on it' kind of answers for weeks. Not happy with the way support is given.
I am still on refund period, if above points are not getting addressed timely by support team, will refund this product.
Let's hope for the best. Intention is not to criticize product/support team, but seriously needing improvement please.
Gio_StreannMediaInc.
Edited Jul 19, 2025Thank you for taking the time to share such a detailed and honest review. First, we truly appreciate your support in purchasing two Tier 4 accounts — that means a lot to us, and we don’t take it lightly.
You’re absolutely right: the vision of giving you your own “YouTube-style” branded video platform is what drives us, and we’re glad that part resonates with you. That said, we sincerely apologize for the glitches and delays you’ve experienced — we're actively working on improving across the board.
To address your concerns directly:
1. SSL Setup – We’re improving automation to avoid those long wait times in the future.
2. White-Label Issues – We hear you, and this is already being worked on in the next update.
3. Favicon + Footer Branding – This is being addressed as part of our UI customization upgrades.
4. Custom Categories Not Showing – We’ve flagged this to devs for immediate resolution, this will be resolved.
5. Support System –We prefer human support to tickets, so yes a ticket tracking portal is missing; we implemented an AI Agent for communication. And yes we have answered many Sumolings and customers over the weekend too in less than 24 hours after such a high demand.
We’re building a powerful platform for creators and brands like yours, and while we know there’s room to improve, your feedback is helping shape that future. If you’re open to it, we’d love to book a quick call to personally address your issues and ensure you’re set up for success.
Thanks again for believing in the product — we’re committed to making it better every day. 🙏
– The Streann Team