The support team does not resolve my request, does not respond and is not fair.
Please answer me š I already purchased a level 3 license and it is not activated yet. I need to use the product today. Please help š It is taking a long time to activate a product that I already purchased, and I have already sent you the invoice. Give me my money back, I don't want your product, if the support service is wrong, then it will always be a problem, I don't want to negotiate anymore, give me my money back.I paid and my product was not activated, I wrote to support and they did not give a decisive response, apart from that they were not friendly, I left with a bad experience, I requested my refund and they say it is with appsumo and they are not responsible, I request through this means that they return my money, I will not negotiate anymore because I am requesting my refund on the agreed days and it is not fair that a customer who buys frequently receives this treatment.
Gio_StreannMediaInc.
Jul 29, 2025Thank you for your message, and we truly apologize for the frustration caused. We understand how important it is to access the product promptly, especially after making a purchase.
The activation issue was resolved in less than 24 hours, and your license is now fully active. We're sorry for any confusion or delay you experienced ā itās not the experience we aim to deliver.
We appreciate your feedback and take it seriously. Our team is already reviewing how we can improve support response times and communication.
If youāre still open to it, weād love to help you get the most out of the product. But if you still prefer a refund, we recommend continuing the process directly with AppSumo as they handle transactions and billing.
We hope youāll reconsider leaving a negative review, as the issue was addressed quickly and weāre committed to improving your experience moving forward.
Thank you for your understanding,