TTechPLUS
Sep 10, 2026
Q: Tier 5 but cannot export 4K?
Hi Terry,
Thanks for the recent updates! It is almost perfect for creating karaoke videos. I just can't seem to export in 4K though. After clicking the Export button, it only showed 1080p option with PRO icon showing at top right is available along with 720P option.
The 4K option is grayed out with UNLIMITED PLAN ICON in the top right.
I checked the plans and it listed Tier 3 and above can export video in 4K, so can you check and fix it? Thanks!
Founder Team
Terry_SubEasy.ai
Sep 10, 2026A: Hi there. It's very likely that your original video does not have 4K resolution.
Additionally, if your original file is an audio file (such as MP3, AAC, or FLAC), the limit for video exporting is 1080p.
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