Verified purchaser
Good but confusing and clunky
Good tool but a bit too clunky.
User interface is confusing but I just started... appears a bit overwhelming.
I can't seem to get the recurring generator working. Same with dynamic customer variables - cannot figure out where to use them in the invoice (OD generated).
I don't think I can open a ticket, just chat and send an email over the chat window.
I cannot see any online chat customer support in real time.
I hope they realize for a first time user the user interface is very confusing.
Wish they can give me a demo where I can show them what I try to do and guide me along.
Seems like there are some bugs and shortcomings...
Mike_SuiteDash
May 9, 2024Hi mvishal71,
Yes, you've found that it's not an "overnight easy" process, but with something as powerful and comprehensive as SuiteDash, you have to invest a bit of time to onboard the concepts.
There is no way that we can magically create a mechanism that does this for you. No amount of "clever" design or dashboard re-arranging can do this.
Is it possible that we can improve? Of course :) and we are doing our best all the time to listen and respond to the feedback from the Community, so thank you for providing your experience.
I would encourage you to stick with it just like those you can read about in our 5-start reviews on Capterra, G2 and Software Advice
Capterra > https://www.capterra.com/p/154949/SuiteDash/reviews/
G2 > https://www.g2.com/products/suitedash/reviews
Software Advice > https://www.softwareadvice.com/project-management/suitedash-profile/reviews/
Many of these reviewers will acknowledge the learning curve, but they also understand that it's 100% worth the effort.
I hope you'll find the path!
Respectfully,
Mike