Hi there,

Thanks for the tacos!

In the nicest possible way - I want to make sure I understand what you're saying here. You're asking why we haven't built a custom feature for a "negative tax" (something only you and several others have requested) before tackling AI integration (something the entire software industry and our entire customer base is asking for)?

To be direct: negative tax display in the specific way you're describing is a very niche, edge-case feature that we have received requests for from only a handful of customers - you can count them on one hand. Building it is more complex than it might appear, and it would benefit a very small number of users. That doesn't mean it's not important to you, but please try to understand our perspective.

We take pride in being a Community-directed platform. Our entire development philosophy is based on consolidating feedback from the Community and prioritizing features that are most sought after by the Community as a whole. This approach is what allows us to deliver maximum value to the maximum number of customers. It does mean that customers with highly unique, one-off requests will likely need to wait a very long time - or possibly forever - for those specific features.

I understand that's frustrating when it's YOUR specific need, but I hope you can see why we can't prioritize a single-customer request over platform-wide improvements that benefit tens of thousands of users.

The Help Team did respond to you and was transparent about where things stand. That IS support. Support doesn't always mean "yes, we'll build exactly what you want." Sometimes it's us saying, "we understand you want it, but we have no short term plans to build it. That could change, but no guarantees or timelines."

All that said, it is added to my list and we will explore further - there are several other tax and discount related requests that we're evaluating. Again, no guarantees or timelines.

Thanks,

Mike