"In a world of chatbots, it's nice to know that my account is in good human hands."

That's a deliberate choice on our part, and it costs us real money. We could have automated that layer years ago and nobody would have complained loudly. But we are not selling software. We're selling success.

Everything we do is built around that. The documentation, the training videos, the LIVE Support Sessions, the Community, the Help Team, the First Principles series. None of that is a support cost we tolerate. It's the actual product. Software that sits there unused helps nobody, so our company is designed to help you succeed at using it. That's also why our podcast is called Succeed with Software rather than something about features. Check it out at https://www.youtube.com/playlist?list=PLy_cw8Ek92-G-FR33MGEy4yxg_ZjagOvG

Glad the custom onboarding setup based on your business description hit the mark. Keep using the LIVE Support Sessions as you build out further, because they get considerably more valuable once you have specific questions rather than general ones.

Thanks for the 5 tacos!

Mike