Verified purchaser
Save your Money & Time
I've been patiently waiting for this to come back to AppSumo so I could leave a review. I thought I had hit the software lottery when I purchased this lifetime subscription the last time it was offered. I read the negative reviews but bypassed them. For me, Suitedash quickly became the worst decision for my business and by far the worst software purchase I've ever made. It's embarrassing and unprofessional for a business to switch billing systems multiple times within months.
Nothing in Suitedash works like you would expect a solid system to work. For example, I have several subscriptions with add-ons. If the customer has three subscriptions, you expect them to still get billed one charge each month. No. Each line item is an individual charge on their CC statement. If the client wants to change something, you basically have to start over ditching the current subscription and starting them a new one as changes cannot be made to current subscriptions.
You'll need a "Sensei" to help set your business up properly. Good luck getting one of these people to be responsive. My first took a month to get a few forms established and then never followed up to tell me how to use them. My second Sensai attempt informed me that I would need to buy more of their time in order for them to make the software work like I wanted. I simply wanted it to work like other billing systems I've worked with. That quote was for over $5000! I could employ someone to build a new custom billing system for that.
Regardless of the negative reviews, you may think this is an awesome deal worth trying. Ultimately, you're going to invest hours of training and tweaking just to be unhappy. If you decide to not take this advice and pull the trigger, please test this system for 7-10 months (not a few weeks) on a few clients before ditching your current billing system. You'll ultimately see what the negative reviewers are saying.
Mike_SuiteDash
May 9, 2024Hi Jim,
Sorry to hear that your experience was so much different than what the overwhelming majority of our customers express to us.
I think in this case, it's a matter of your expectations vs. the way SuiteDash works. You expect one thing, but we do it a different way by design and by necessity.
Firstly, 95% of our customers have no issue setting up SuiteDash on their own, but yes, some choose to use the premium services when they don't have time or the inclination to build out their workflows.
Secondly, RE: your examples, it's important to point out that Stripe subscriptions work in exactly the same way that our system works. If you have multiple subscriptions, they will all show individually on a billing statement. And, in the case of a Subscription Plan, you cannot change the details of the Subscription after it has been 'agreed' to by the customer - this in place to protect the customer from a malicious attempt to increase/alter the amount of the subscription after the customer has signed up for the subscription. Sorry, i don't mean to challenge you, but there are good reasons behind these restrictions even if they are not immediately obvious.
To those reading this, I would encourage you to put this review into context and understand that sometimes we have customers who want SuiteDash to fit into their ideas of how things "should" work and then get frustrated when it's not just as expected. Just do a Google search for "SuiteDash reviews" to get a broad overview of the overwhelming number of 5-start reviews on validated review platforms.
The truth is that SuiteDash is a bit different than "normal" software - in all cases, the mechanisms are designed to fit into an automated workflow, and this means sometimes there are concepts that need to be understood differently than your expectations/experiences with other software. BUT, the small effort that it takes to understand will yield BIG results and efficiency when you begin using it.
@jim65 you have my apologies for our part in any difficulties that you experienced, and of course I understand that not everything is perfect - we can always improve, and we are always improving. We take your feedback and all feedback from the Community seriously, so thanks for taking the time to provide it.
Respectfully,
Mike