Verified purchaser
Slowly going through set-up - stumbled with the calendar
I'm slowly going through the set-up of this app. There is certainly a LOT to it and I'm trying my best to be methodical about how I go through the set-up to avoid any problems.
So far two things have bothered me:
1. The first place I had to upload my logo didn't tell me the size... the other 2 places I had to upload my logo did. Instead of simply adding the missing instruction for the size, why not fix the process so the logo is only uploaded once and then used in all 3 areas?
2. The calendar is absolutely useless because it does not do a two-way sync. Sure, you can connect your calendar and then if someone books a time slot it supposedly shows up in your calendar BUT, without the two-way sync you can have multiple clients all booking the same time slot and you can also have clients booking on days when you are unavailable and/or already have that time blocked off for other appointments. The worst part is that the two-way sync isn't even on the roadmap even though 136 people have liked the request to have it (I tried to add my comments to that post and like it but got lost trying to do so.)
I will plod along with the configuration but if I come up with more frustration with, what should be, basic functionality, my total excitement about this product will continue to deteriorate.
As others have said "stop adding new bells and whistles" and finish the elements that are already there. Polish them and get them working fully and intuitively. Then see what clients are requesting (personally, I don't understant the foray into website building, even with the reasoning on the roadmap).
Mike_SuiteDash
May 9, 2024Hi there,
Very sorry there was no response to this message. The original campaign had ended, and we weren't aware that the deal page reviews stayed active after the deal had closed. I'm only seeing it now because of the Black Friday campaign.
I'm happy to address your concerns.
1. The reason for this is that some customers may want the flexibility to use a different version of their logo in each place. Not all would, but some would, so we give that flexibility.
2. The 2-way sync is absolutely on our roadmap, and always has been. We don't post every single planned feature on the public roadmap, so that may be the issue here. It has always been planned as an iteration on the first version of the Appointment Scheduling tool which launched initially in the Spring. We've made several other iterations to that Toolkit since then, and the 2-way Sync is the next on that list. To help clarify, it's now scheduled to begin dev in roughly 2 weeks.
RE: the Help Team & support. Your feedback is certainly not a typical experience, so not sure how to answer. A quick scan of these reviews and reviews on Capterra & G2 will confirm this. If we had seen this when it was originally posted, we could have investigated further. The only time help requests are delayed is when they are escalated, and in those cases, it sometimes takes a few days before the proper attention can be paid by the Dev Team.
The functionalities you describe work very well, and we don't have customer complaints from those who are following the documentation, etc... And, if a customer does have issues, they are typically solved in less than 24 hours. Maybe there was something not clear in the documentation that we can remedy, but it would be hard to know without information from your side.
If you receive this answer, please send an email to help@suitedash.com and mention that Mike asked you to make contact. I'd like to work with you personally to address your concerns.
All the best!
Thanks,
Mike