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Superdocu

Keep all your client documents and data in a secure and customizable portal

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As your business grows, your pile of paperwork, email threads, and contact details will only get bigger and bigger. (“Being popular is not as glamorous as I thought it was in high school.”)

Without a centralized place to store documents and information, important data from your customers, suppliers, or employees could get lost in your inbox.

You need a platform that can collect documents and send automated follow-ups for missing info in case something is wrong.

Jump into Superdocu.

TL;DR

too long didn't read
Create onboarding workflows to collect third-party documents and information in an instant
Alternative to: FileInvite
Send automated reminders for missing or expired data
Best for: Small to medium-sized businesses that need to collect lots of documents and keep all information up to date

Overview

Superdocu is a platform that can collect, validate, and keep your third-party data current within a secure and customized portal.

Superdocu lets you build accessible onboarding and validation workflows for your clients, employees, and suppliers.

Just invite the contacts you want onboarded to the platform, and they can follow a step-by-step process to start working with your business.

They can view welcome messages, fill out forms, and upload necessary documents within minutes.

Best of all, you can invite up to 100 people in a few seconds, then customize the list of documents needed for each type of respondent.

Workflow settings

Change your workflow settings and add reminders to onboard people in an easy and organized way.

The platform provides a secure portal where contacts can easily upload their files through their computer or mobile device.

Customize the space by adding your logo, profile pic, contact details, and brand colors to provide your clients with a familiar brand experience.

The portals can also use your custom domain or subdomain (e.g., "onboarding.yourwebsite.com/"), so it looks like an extension of your company website.

You can even offer a branded experience inside your contacts' inboxes by sending emails with your brand colors, contact details, and logo.

Onboarding workflow

Build branded client portals to quickly onboard clients and get their essential information.

If you’re tired of organizing files across multiple hard drives, you can use Superdocu to gather and manage documents from all your contacts, clients, and employees.

Build document templates and collect any document type, so you don’t have to waste time browsing email threads and file folders to find what you need.

Upon receiving the documents, you can validate or reject them in a single click, then ask clients to re-upload rejected files automatically!

You don’t have to open and save each attachment anymore, either. Superdocu lets you export all of your client documents with the click of a button.

Validation dashboard

Head to the validation dashboard to accept or reject documents and information.

What if your client forgets to send an important document or uploads an expired ID? Well, Superdocu can send email notifications to alert clients to the issue so you don’t have to.

The tool also allows you to send automated reminders to re-upload missing or rejected documents.

Even when clients send the wrong files, you can quickly get them up to speed by choosing the frequency of follow-ups you’ll send and customizing your content.

Best of all, you can automate your invitations with Superdocu's Zapier integration. If you closed a deal in your favorite CRM, you can automatically invite your client to fill their info in Superdocu.

Templates

Create new forms and follow-ups at the templates dashboard.

Onboarding a new client shouldn’t feel like playing 20 questions on a first date. (“Are you a marketer? Do you like new customers? Are you available Tuesdays at 3 p.m.?”)

With Superdocu, you can quickly onboard new clients, gather all necessary documents, send automated follow-ups, and make sure it all gets done right.

Make onboarding a breeze.

Get lifetime access to Superdocu today!

Updates from Superdocu

April 15, 2022

Posted Feb 9, 2023

April 13, 2022

Posted Feb 9, 2023

Questions
Reviews

Questions & Reviews

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Showing 5 of 109 questions

Q: Is this coming back?

dp96Feb 29, 2024
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Founder Team
Marwann_Superdocu

Marwann_Superdocu

Jan 14, 2025

A: Hi there. Not planned!

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Q: I wish you guys are back for this black friday :(

JomelloPLUSNov 21, 2022
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Founder Team
Marwann_Superdocu

Marwann_Superdocu

May 14, 2024

A: Hey Jomello!

That's pleasant to hear, but we're indeed not back, unfortunately. We focus on improving the platform as of now, and might come back some day!

In the meantime, we wish you a happy shopping!

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Q: Hello, I would like to clarify whether this is suitable for my current setup.

1. Customers fill up the form and download into pdf for physical signing.
2. Customer require to sign and attach back the signed form to the portal.
3. The document is only consider complete after customer attached the signed form.

wanwooAug 29, 2022
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Founder Team
Marwann_Superdocu

Marwann_Superdocu

May 14, 2024

A: Hey there - Looks like my answer hasn't been posted.

In short: there is no straightforward way to do it, but you can plug an external tool like crove.app to Superdocu with our Zapier integration to achieve what you want.

Best,

Marwann

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Q: Hello, I have purchased Tier 2 but have had no time to activate yet.

However, I still do have some questions, i.e:

1) Can I create documents (for instance contacts and or engagement letters) and sent them to each client via SuperDocu? I do not want to upload documents prepared somewhere else. To give you an idea, can we achieve something similar to what Clio Grow offers?

2) We cannot see your public roadmap, is there any? How solid is your team and are you working on new features?

3) When logics will be introduced in forms?

4)There is another deal here called parallel, which looks very similar to SuperDocu. What's your opinion on this?

Thanks

dp96Jul 28, 2022
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Founder Team
Marwann_Superdocu

Marwann_Superdocu

May 14, 2024

A: Hi dp96!

Thanks for your questions, that I will try to answer below.

1) Can I create documents (for instance contacts and or engagement letters) and sent them to each client via SuperDocu? I do not want to upload documents prepared somewhere else. To give you an idea, can we achieve something similar to what Clio Grow offers?

👉 As of now, this is not possible. And I am not sure it is a direction we will take. However, it will soon be possible with our API updates, using third-part software like Crove for the creation of the document. Here is what the process would look like:

1 - Create a document template in a tool like Crove
2 - Send a form through Superdocu to ask for information (eg. first name)
3 - Map fields (eg. first name) into the third-party software to generate a personalized document
4 - Send the document back to Superdocu.

As of now, you can also create a document template that will need to be filled by your client and sent back to Superdocu.

2) We cannot see your public roadmap, is there any? How solid is your team and are you working on new features?

👉 Our public roadmap is available here: https://trello.com/b/w28yL0FK/superdocu-public-roadmap
👉 To answer your question about the team, we are a team of two, our CTO and I. We both worked at and cofounded several startups. We have been working on Superdocu part-time since Oct. 2020 and started full-time at the end of 2021. My cofounder and CTO has previously founded a successful startup and also worked at French government agencies. For now, we are self-funded, and do not pay ourselves to reinvest our cash flow into the company. We're here for the long game!

3) When logics will be introduced in forms?

👉 I cannot share a timeline yet, but this will not be before this fall. On a side note, you can already achieve a conditional logic using different workflows and link them using our Zapier integration.

4)There is another deal here called parallel, which looks very similar to SuperDocu. What's your opinion on this?

👉 Given your need for document creation inside the tool, I would suggest you try Parallel as it also seems very adapted to your needs! The tool their team has developed looks very powerful as well :)

Best,

Marwann

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Q: Asking here because I haven't had a response from Superdocu support.

I'm supposed to be on the Appsumo Tier 2 plan but when I clicked signup to Superdocu I get asked to sign up to either the basic 79EUR or Pro 199EUR plan. Pretty sure that's not supposed to happen with an Appsumo deal.

I think this may have happened because I clicked the Activate button, entered the email address above, got interrupted and didn't click the Signup button until about 10 hours later.
Is it possible to reverse the activation so I can try again?

Or can Superdocu set my membership to Tier 2 in the deal as it should be?

julianmcnallyPLUSJul 22, 2022
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Founder Team
Marwann_Superdocu

Marwann_Superdocu

May 14, 2024

A: Hi Julian,

Thanks for following-up here! As we are on holidays until August 10th, our response times have been slower than usual. So sorry about that.

I have checked your account and made sure it was reconciled with your license. You can go ahead with your registration now :)

Best,

Marwann

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