I purchased 3 copies of Support Board for use in our companies and for an NGO that I help with. Support Board has a lot of features and takes a lot of effort to set up and configure but the effort is well worth it! We are also using their API to integrate with other apps (using CODA, Make and OttoKit) and it's been a real benefit for us to level-up in our use and benefit of this tool. Support has been excellent too.