Name: excellent support and huge documentation
Item: Support Board
Rating: 5
Author: camila26

Group

Software

Customer experience

Sub category

Customer support

Product tag

Live chat

Best for

Ecommerce

Small businesses

Alternative to

Drift

Help Scout

Intercom

Integrations

Instagram

OpenAI

Shopify

TidyCal

Whatsapp

Operating system

Windows

macOS

Linux

Browser-based

Android

ChromeOS

Features

OpenAI and third-party service fees not included

You must redeem your code(s) within 60 days of purchase

Videos

Login and Account

Chat with us

Change log

Docs

Federico Schiocchet

Support Board connects customers with smart chatbots for immediate assistance—and hands control over to live agents when problems escalate.You have the capability to automatically train your chatbot using your own documents or website. You’re also able to program new questions and answers to train your chatbot, allowing it to help customers with more advanced queries. And just like a live agent, your chatbot can send attachments, media, rich messages, and surveys to deliver more information to customers.

Support Board helps your live agents manage customer support interactions with OpenAI and Google AI.

Send pop-up messages, welcome messages, and follow-up messages to push more people down the sales funnel.You’ll be able to set up automations and triggers using conditions like user type, location, and time, putting your bot to work 24/7.Live agents can access rich messages to create more engaging surveys that onboard new customers in no time.Plus, you can evaluate support scripts and team performance using reports that collect customer feedback after a live chat experience.

Train your chatbot to help customers with more advanced requests.

Support Board lets you set up omnichannel support to send and reply to direct messages, text messages, emails, and support tickets.The tool can also reply to messages sent from WhatsApp, Messenger, Telegram, LINE, WeChat, Instagram, and more for added flexibility.It’s easy to assist international customers because the platform has multilingual chatbots that support more than 40 languages.Your chatbot can even search for answers on Google and autocorrect misspelled text to decrease your agents’ workload.Also check out the <a href="https://board.support/tidycal" rel="noopener noreferrer" target="_blank">TidyCal chatbot integration</a>. With this powerful feature, your chatbot can automatically create and manage TidyCal bookings across all messaging channels, including WhatsApp and Instagram, while admins and agents can easily view and control them from the panel.

The agent rating feature lets you track the performance of your customer support agents.

Providing excellent customer service shouldn’t leave you feeling burnt out. (“But who gives support to Support?”)With Support Board, you can manage customer conversations across channels and leverage automated chatbots for a seamless customer service experience.Solve more problems in less time.Get lifetime access to Support Board today!

Communicate with customers via Messenger, WhatsApp, Telegram, LINE, Viber, Twitter, Slack, WeChat, SMS, email and more.

Create Chatbots using Your Data with OpenAI. Get a ChatGPT-inspired chatbot for your data! Simply upload your documents or provide a link to your website and watch the magic happen. Enhance its strength by pairing it with Dialogflow and Google AI. Get a sneak peek with our thrilling preview <a href="https://www.youtube.com/watch?v=ugn-QOgQ2iE" rel="noopener noreferrer" target="_blank">video</a>.Our <a href="https://board.support/shopify" rel="noopener noreferrer" target="_blank">Shopify</a> chatbot can understand user questions about your store and provide answers based on the information from your Shopify store.

The OpenAI and ChatGPT training interface. You will train your chatbot here.

Chatgpt

Chatbot

Live Chat and Chatbot by OpenAI. Support for TidyCal, WhatsApp, Instagram, Google, Email, Ticket ...

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