I have been testing different alternatives on Appsumo and also other paid ones like Tawk.to.

I believe Support Board is the best quality/price option. I like that it has BYOK, because then I can choose the model I want, ensuring good performance in responses. Other options on the market force you to use "their" AI, and in the end, it is always based on the cheapest possible model, so the responses always feel artificial.

Beyond that, I think Support Board has a great opportunity to improve its system to make it more intuitive and user-friendly. Right now, unless you have some prior knowledge, for new users in the world of AI and also in support chats, there is a somewhat complex learning curve at the beginning.

However, it is something that can be improved over time.

The system itself seems robust, functional, and advanced. It can cover all your support needs. In my case, we do a whitelabel of GHL and this software is definitely more than enough to support our clients.

I chose the highest tier... not because I needed many users, but for the amount of characters for training the AI. In our case, we had more than 300 docs created in tawk.to. What we did was leave them there with their free plan (there is no way to export them all at once) and we trained the Support Board AI with the links of each document. It took a couple of hours of work, and with that, the AI is trained and ready to respond to users.