I signed up last year and started using it right away.
Now a year later, here's my experience:

❶ SETUP 🌮🌮🌮🌮🌮
Setup was easier than anticipated. I had planned for a multi-day setup until I get this into working condition and was pleasantly surprised at how user-friendly the platform was designed. Even with all the customizations, this felt effortless and fun.
Of course, to make chat bot answers become sophisticated and matching the chat conversation from users on the site, you'll have to train it.

❷ NOTIFICATIONS 🌮🌮🌮🌮🌮
Just like Intercom, you'll have omnichannel communication, which allows you to get notified per email, WhatsApp, etc. so you won't miss a message and can keep the conversation going.

❸ SUPPORT 🌮🌮🌮🌮🌮
I contacted support and received a response within 24 hours. It's been over a year since I signed up and companies on AppSumo vary largely on customer support, especially long after active promotions end. It tells me that Support Board is here to stay, so an investment into working with them is more likely to benefit you long term.

❹ WISH LIST 🌮🌮🌮
As of July 2026, it seems the AI support is for ChatGPT and Gemini, not (yet) for Claude.
I'll reach out about that and share it here.