Group

Software

Customer experience

Sub category

Customer support

Product tag

Best for

Ecommerce

Small businesses

Alternative to

Freshdesk

Zendesk

Integrations

Envato

Slack

Webhooks

Whatsapp

WooCommerce

Operating system

Browser-based

Features

GDPR-compliant

You must redeem your code(s) within 60 days of purchase

Previous purchasers of Tier 1 only need to purchase 1 additional code to unlock Tier 3 limits

Effortless ticket managementEasily assign, categorize, and prioritize tickets for streamlined workflow and faster response times.<ul><li>Saved replies and the ability to save common replies keeps your support workflow fast and efficient</li><li>Collect more info with custom fields to deliver accurate, personalized support</li><li>Categorize and manage tickets to keep your team organized</li></ul>

Organize tickets and assign roles for smooth, efficient support.

Email to ticket conversionTransform incoming emails into actionable tickets directly in Support Genix for hassle-free tracking.<ul><li>Convert emails to tickets and centralize all support requests</li><li>Streamline communication by managing responses from one place</li><li>Reduce response time with a seamless ticketing system</li></ul>

Automatically convert emails into tickets to keep everything organized.

Integrate with popular platformsConnect Support Genix to your favorite tools, from WooCommerce to Slack, to create a comprehensive support experience.<ul><li>Integrate seamlessly with WooCommerce, WhatsApp, and more</li><li>Automate workflows by connecting to popular platforms</li><li>Integrate Webhook for quick, smooth data exchange with external platforms</li></ul>

Enhance support capabilities with integrations to essential platforms.

Track team performanceMonitor response times, closed tickets, and team productivity with detailed reporting.<ul><li>Generate detailed reports to assess support efficiency</li><li>Track response metrics for accountability and improvement</li><li>Identify bottlenecks and optimize your support process</li></ul> Stop letting support requests slip through the cracks and start providing a seamless experience with Support Genix. Get ready to elevate your customer service game—join Support Genix today!

Use performance metrics to keep your support team on track.

Streamline customer support with powerful tools and integrations

Customers appreciate Support Genix for its seamless ticketing system, responsive support, and user-friendly interface. Some users faced initial setup challenges and minor email routing issues. However, with a 4.0 overall rating and positive feedback, Support Genix is a solid buy at $59.00. With a 60-day money-back guarantee, it's worth giving it a try.

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