This was previously answered by Tarek Aziz who said Support Genix is designed as a WordPress plugin, so it does require a WordPress environment to function. However, you can still use it even if you don’t have a public-facing WordPress website by setting up a dedicated internal support portal for your team and clients. You can find that answer here:...
Any plans to integrate Wbiztool? It's now on AppSumo and is a much better and cheaper solution than Twilio for WhatsApp messaging.
Founder Team
Tarek_SupportGenix
Oct 26, 2025
A: Hi there,
Thank you so much for your interest and for sharing your suggestion about integrating Wbiztool with Support Genix!
At the moment, we don’t have an integration with Wbiztool planned. However, if we receive enough requests from our users, we’ll definitely consider adding it to our roadmap.
I saw the SupportGenix roadmap: 'OpenAI is in the works.' When will it be available? Will I be able to use my own OpenAI API key?
Founder Team
Tarek_SupportGenix
Aug 27, 2025
A: Thanks so much for your question! 😊
We’re really excited about the upcoming OpenAI (ChatGPT) integration 🤖, and it makes us happy to see your interest in it. The good news is — it’s already in progress and should be available very soon, likely within the next few updates 🚀
I'm considering purchasing and particularly interested in the Knowledge Base feature.
Could you please let me know if there's multi-language support for the Knowledge Base? I'm hoping to create content in two or more languages and connect them to my own subdomain. I'd also appreciate it if you could clarify the language support for your chat and other services.
If multi language is available what are the supported languages? Is Turkish available?
Thank you for your help!
Founder Team
Tarek_SupportGenix
Oct 26, 2025
A: Hi berkebasaraner,
Thank you so much for your interest in Support Genix and for reaching out! We really appreciate you taking the time to ask about multi-language support for the Knowledge Base feature.
At the moment, multi-language support isn’t available in Support Genix — this includes the Knowledge Base, chat, and other related services. However, we truly value feedback like yours, and if...
Q: Non wordpress support
This doesn't work with custom built sites or applications not using wordpress?
Share Support Genix
This was previously answered by Tarek Aziz who said Support Genix is designed as a WordPress plugin, so it does require a WordPress environment to function. However, you can still use it even if you don’t have a public-facing WordPress website by setting up a dedicated internal support portal for your team and clients. You can find that answer here:...
Q: License visible
I bought highest tier and it is allowed to use on personal and client sites.
But why is license visible after activation in License tab. What stops clients to just use the license?
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Q: Wbiztool integration
Any plans to integrate Wbiztool? It's now on AppSumo and is a much better and cheaper solution than Twilio for WhatsApp messaging.
Tarek_SupportGenix
Oct 26, 2025A: Hi there,
Thank you so much for your interest and for sharing your suggestion about integrating Wbiztool with Support Genix!
At the moment, we don’t have an integration with Wbiztool planned. However, if we receive enough requests from our users, we’ll definitely consider adding it to our roadmap.
Thanks again for your feedback and support!
Best regards,
The Support Genix Team
Share Support Genix
Q: OpenAI (ChatGPT) Integration
I saw the SupportGenix roadmap: 'OpenAI is in the works.' When will it be available? Will I be able to use my own OpenAI API key?
Tarek_SupportGenix
Aug 27, 2025A: Thanks so much for your question! 😊
We’re really excited about the upcoming OpenAI (ChatGPT) integration 🤖, and it makes us happy to see your interest in it. The good news is — it’s already in progress and should be available very soon, likely within the next few updates 🚀
Please stay tuned for the release! 🙌
Share Support Genix
Is integration with OpenAI (ChatGPT) available? Can I use my own OpenAI API key?
Is it possible for Support Genix to be integrated with PayMattic in the near future?
Q: Multi language support?
Hi there,
I'm considering purchasing and particularly interested in the Knowledge Base feature.
Could you please let me know if there's multi-language support for the Knowledge Base? I'm hoping to create content in two or more languages and connect them to my own subdomain. I'd also appreciate it if you could clarify the language support for your chat and other services.
If multi language is available what are the supported languages? Is Turkish available?
Thank you for your help!
Tarek_SupportGenix
Oct 26, 2025A: Hi berkebasaraner,
Thank you so much for your interest in Support Genix and for reaching out! We really appreciate you taking the time to ask about multi-language support for the Knowledge Base feature.
At the moment, multi-language support isn’t available in Support Genix — this includes the Knowledge Base, chat, and other related services. However, we truly value feedback like yours, and if...
Share Support Genix