I saw the SupportGenix roadmap: 'OpenAI is in the works.' When will it be available? Will I be able to use my own OpenAI API key?
Founder Team
Tarek_SupportGenix
Aug 27, 2025
A: Thanks so much for your question! 😊
We’re really excited about the upcoming OpenAI (ChatGPT) integration 🤖, and it makes us happy to see your interest in it. The good news is — it’s already in progress and should be available very soon, likely within the next few updates 🚀
I'm considering purchasing and particularly interested in the Knowledge Base feature.
Could you please let me know if there's multi-language support for the Knowledge Base? I'm hoping to create content in two or more languages and connect them to my own subdomain. I'd also appreciate it if you could clarify the language support for your chat and other services.
If multi language is available what are the supported languages? Is Turkish available?
It is not clear to me that, if 'Plan 1' includes the KnowledgeBase.
Founder Team
Tarek_SupportGenix
Aug 25, 2025
A: Thank you so much for your question! 🙏
Yes, the Knowledge Base feature is included in "Plan 1" 📚. Every plan comes with all the features available in Support Genix, so you won’t miss out on anything. The only difference between the plans is just the number of websites you can use the plugin on 🌐.
So rest assured, with "Plan 1" you’ll enjoy full access to the Knowledge Base and all other...
1. With plugins that involve a lot of content, I get concerned that it could slow down my site. Please address this concern.
2. Might it make sense to host Support Genix on a standalone Wordpress site and only embed the widget on my main marketing site to address my site speed concern?
3. Once set up, what email address is used for responding to tickets?
Founder Team
Tarek_SupportGenix
Edited Jul 27, 2025
A: Thank you so much for your questions!
1. Support Genix is designed to be lightweight and efficient. While a very high volume of tickets might have a slight impact, it’s unlikely to cause noticeable slowdowns on most websites. We also recommend optimizing your database and using a reliable hosting provider to ensure your site continues running smoothly.
Q: Wbiztool integration
Any plans to integrate Wbiztool? It's now on AppSumo and is a much better and cheaper solution than Twilio for WhatsApp messaging.
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Q: OpenAI (ChatGPT) Integration
I saw the SupportGenix roadmap: 'OpenAI is in the works.' When will it be available? Will I be able to use my own OpenAI API key?
Tarek_SupportGenix
Aug 27, 2025A: Thanks so much for your question! 😊
We’re really excited about the upcoming OpenAI (ChatGPT) integration 🤖, and it makes us happy to see your interest in it. The good news is — it’s already in progress and should be available very soon, likely within the next few updates 🚀
Please stay tuned for the release! 🙌
Share Support Genix
Q: Multi language support?
Hi there,
I'm considering purchasing and particularly interested in the Knowledge Base feature.
Could you please let me know if there's multi-language support for the Knowledge Base? I'm hoping to create content in two or more languages and connect them to my own subdomain. I'd also appreciate it if you could clarify the language support for your chat and other services.
If multi language is available what are the supported languages? Is Turkish available?
Thank you for your help!
Share Support Genix
Q: Does the 'Plan 1' includes KnowledgeBase
It is not clear to me that, if 'Plan 1' includes the KnowledgeBase.
Tarek_SupportGenix
Aug 25, 2025A: Thank you so much for your question! 🙏
Yes, the Knowledge Base feature is included in "Plan 1" 📚. Every plan comes with all the features available in Support Genix, so you won’t miss out on anything. The only difference between the plans is just the number of websites you can use the plugin on 🌐.
So rest assured, with "Plan 1" you’ll enjoy full access to the Knowledge Base and all other...
Share Support Genix
Q: Site speed concerns + email question
1. With plugins that involve a lot of content, I get concerned that it could slow down my site. Please address this concern.
2. Might it make sense to host Support Genix on a standalone Wordpress site and only embed the widget on my main marketing site to address my site speed concern?
3. Once set up, what email address is used for responding to tickets?
Tarek_SupportGenix
Edited Jul 27, 2025A: Thank you so much for your questions!
1. Support Genix is designed to be lightweight and efficient. While a very high volume of tickets might have a slight impact, it’s unlikely to cause noticeable slowdowns on most websites. We also recommend optimizing your database and using a reliable hosting provider to ensure your site continues running smoothly.
2. Currently, Support Genix does not...
Share Support Genix