Hello, if a user want to give feedback about the service (in his own words), is there a way where he/she can also choose the rating in stars ? For example, if he/she wants to give feedback about a public toilet in a building , he/she can give 3 stars with comment "the faucet tab broken, no water".
Also, in the backend, admin can see the analytic and graph of for all feedbacks by date, by star...
This doesn't work with custom built sites or applications not using wordpress?
Founder Team
Tarek_SupportGenix
Nov 10, 2025
A: Hi johnny42,
Thank you for your question! 😊
Support Genix is designed to work within a WordPress environment, so you’ll need a WordPress site to use it. However, if your website is not built on WordPress, there is still a way to make it work for your team and clients.
You can set up a WordPress site with Support Genix installed, and then connect your non-WordPress website’s contact form to...
Thanks for clarifying the issue! Could you please share a screenshot of what you’re seeing? The full license key shouldn’t be visible — our system is designed to partially hide it, like this: XXXXXXXX-XXXXXXXXX.
Also, please make sure you’re using the latest version of Support Genix (1.8.31). If the issue persists, kindly create a support ticket here 👉 https://supportgenix.com/contact/
Any plans to integrate Wbiztool? It's now on AppSumo and is a much better and cheaper solution than Twilio for WhatsApp messaging.
Founder Team
Tarek_SupportGenix
Oct 26, 2025
A: Hi there,
Thank you so much for your interest and for sharing your suggestion about integrating Wbiztool with Support Genix!
At the moment, we don’t have an integration with Wbiztool planned. However, if we receive enough requests from our users, we’ll definitely consider adding it to our roadmap.
I saw the SupportGenix roadmap: 'OpenAI is in the works.' When will it be available? Will I be able to use my own OpenAI API key?
Founder Team
Tarek_SupportGenix
Aug 27, 2025
A: Thanks so much for your question! 😊
We’re really excited about the upcoming OpenAI (ChatGPT) integration 🤖, and it makes us happy to see your interest in it. The good news is — it’s already in progress and should be available very soon, likely within the next few updates 🚀
Q: Users can give stars?
Hello, if a user want to give feedback about the service (in his own words), is there a way where he/she can also choose the rating in stars ? For example, if he/she wants to give feedback about a public toilet in a building , he/she can give 3 stars with comment "the faucet tab broken, no water".
Also, in the backend, admin can see the analytic and graph of for all feedbacks by date, by star...
Share Support Genix
Q: Non wordpress support
This doesn't work with custom built sites or applications not using wordpress?
Tarek_SupportGenix
Nov 10, 2025A: Hi johnny42,
Thank you for your question! 😊
Support Genix is designed to work within a WordPress environment, so you’ll need a WordPress site to use it. However, if your website is not built on WordPress, there is still a way to make it work for your team and clients.
You can set up a WordPress site with Support Genix installed, and then connect your non-WordPress website’s contact form to...
Share Support Genix
Q: License visible
I bought highest tier and it is allowed to use on personal and client sites.
But why is license visible after activation in License tab. What stops clients to just use the license?
Tarek_SupportGenix
Nov 11, 2025A: Hi MikeyMe, 👋
Thank you so much for choosing our highest tier and for taking the time to reach out — we truly appreciate your support! 🙏
We’d love to make sure we fully understand your concern so we can assist you better. Could you please clarify what you meant by the following?
“But why is the license visible after activation in the License tab? What stops clients from just using the...
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Verified purchaser
Your License tab shows license when you activate it on the site under Your License Key. That should be hidden.
Thanks for clarifying the issue! Could you please share a screenshot of what you’re seeing? The full license key shouldn’t be visible — our system is designed to partially hide it, like this: XXXXXXXX-XXXXXXXXX.
Also, please make sure you’re using the latest version of Support Genix (1.8.31). If the issue persists, kindly create a support ticket here 👉 https://supportgenix.com/contact/
Q: Wbiztool integration
Any plans to integrate Wbiztool? It's now on AppSumo and is a much better and cheaper solution than Twilio for WhatsApp messaging.
Tarek_SupportGenix
Oct 26, 2025A: Hi there,
Thank you so much for your interest and for sharing your suggestion about integrating Wbiztool with Support Genix!
At the moment, we don’t have an integration with Wbiztool planned. However, if we receive enough requests from our users, we’ll definitely consider adding it to our roadmap.
Thanks again for your feedback and support!
Best regards,
The Support Genix Team
Share Support Genix
Verified purchaser
+1
Q: OpenAI (ChatGPT) Integration
I saw the SupportGenix roadmap: 'OpenAI is in the works.' When will it be available? Will I be able to use my own OpenAI API key?
Tarek_SupportGenix
Aug 27, 2025A: Thanks so much for your question! 😊
We’re really excited about the upcoming OpenAI (ChatGPT) integration 🤖, and it makes us happy to see your interest in it. The good news is — it’s already in progress and should be available very soon, likely within the next few updates 🚀
Please stay tuned for the release! 🙌
Share Support Genix