1) Any plans for SMS support via Twilio? 2) I have 4 wordpress websites, can I combine all tickets in 1 support link or do I need to login to each wordpress site individually to view and reply to tickets? My current solutions has a centralized dashboard, which makes support a lot easier.
A: You can integrate Twilio with Support Genix using our Webhook system (both incoming and outgoing). This allows you to configure SMS notifications for ticket-related updates or customer communication by connecting Twilio via automation tools or custom scripts.
Yes, it is possible to manage tickets for multiple websites from a single Support Genix instance. Here’s how:
Do you support emails with html ? Both for incoming and outgoing emails ?
Many users have a signature or send images etc. you say you are an alternative to Freshdesk and Zendesk which both have this feature and is vital to give user friendly support
Hi, I manage multiple WooCommerce websites and am in search of an efficient email-based ticketing system.
1. Each website have a specific email address which is used for support. Can I attach each email to a specific external woocommerce ?
2. Since the system will integrate with WooCommerce, is it possible for customer information and purchase history to be displayed within the ticket whenever it is opened via email?
3. Can email accounts be configured using IMAP/SMTP, or does the system only work by forwarding emails to a specific address? Furthermore, if my email is hosted with Zoho, will I still be able to view my sent emails in the sent folder?
Thank you so much for reaching out to us and for asking such thoughtful and valuable questions. We truly appreciate your interest and are more than happy to assist.
Please allow me to address your questions one by one:
1. Regarding your query about “attaching each email to a specific external WooCommerce,” we apologize as we’re not entirely clear on what you mean by this. Could...
Thanks Tarek. My 1st question: How can I manage multiple store emails (e.g., support@mystore.com, contact@myotherstore.fr, contact@mythirddomainname.io) in one centralized place? I'd like to receive and respond to emails from all three addresses in a single location.
Q: Multisite Compatibility
Does this work with Wordpress multisite.
Tarek_SupportGenix
Dec 18, 2024A: Hello there,
We appreciate you asking such a valuable question 😊
To address your question, yes, Support Genix is compatible with WordPress's multisite feature.
For now, please install and activate the lite (free) version of the plugin first.
You can download it here: 👇
https://wordpress.org/plugins/support-genix-lite/
Once the Lite version is activated, you can install and activate the...
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Q: Which features are not included ?
You write in the pricing that only with 3 codes I get access to all features.
I would like to know which is not included in 1 code and 2 codes
Tarek_SupportGenix
Dec 17, 2024A: Hi there,
Thank you very much for your interest 😊
We sincerely apologize for any confusion this may have caused 🙏
The phrase "Get Access to all of the features listed on the website" seems to have carried over from our previous launch.
You can rest assured that each plan offers the same features; the only difference is the number of websites on which you can use the plugin.
I hope this...
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Q: Multiple sites in 1 dashboard + Sms support
1) Any plans for SMS support via Twilio?
2) I have 4 wordpress websites, can I combine all tickets in 1 support link or do I need to login to each wordpress site individually to view and reply to tickets?
My current solutions has a centralized dashboard, which makes support a lot easier.
Tarek_SupportGenix
Edited Dec 14, 2024A: You can integrate Twilio with Support Genix using our Webhook system (both incoming and outgoing). This allows you to configure SMS notifications for ticket-related updates or customer communication by connecting Twilio via automation tools or custom scripts.
Yes, it is possible to manage tickets for multiple websites from a single Support Genix instance. Here’s how:
Option 1: Use a...
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Q: E-mail and html
Do you support emails with html ?
Both for incoming and outgoing emails ?
Many users have a signature or send images etc. you say you are an alternative to Freshdesk and Zendesk which both have this feature and is vital to give user friendly support
Tarek_SupportGenix
Dec 14, 2024A: Yes, we support emails with html, both for incoming and outgoing emails.
We don't have feature to add signature to outgoing emails yet, but we are taking it in our consideration, and hope will implement this feature soon.
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Q: Emails configuration
Hi,
I manage multiple WooCommerce websites and am in search of an efficient email-based ticketing system.
1. Each website have a specific email address which is used for support.
Can I attach each email to a specific external woocommerce ?
2. Since the system will integrate with WooCommerce, is it possible for customer information and purchase history to be displayed within the ticket whenever it is opened via email?
3. Can email accounts be configured using IMAP/SMTP, or does the system only work by forwarding emails to a specific address? Furthermore, if my email is hosted with Zoho, will I still be able to view my sent emails in the sent folder?
Does your platform support these functionalities?
Thank you.
Tarek_SupportGenix
Dec 9, 2024A: Hi Wassim,
Thank you so much for reaching out to us and for asking such thoughtful and valuable questions. We truly appreciate your interest and are more than happy to assist.
Please allow me to address your questions one by one:
1. Regarding your query about “attaching each email to a specific external WooCommerce,” we apologize as we’re not entirely clear on what you mean by this. Could...
Share Support Genix
Thanks Tarek.
My 1st question: How can I manage multiple store emails (e.g., support@mystore.com, contact@myotherstore.fr, contact@mythirddomainname.io) in one centralized place? I'd like to receive and respond to emails from all three addresses in a single location.
Do you provide a demo ? or free trial ?
My pleasure, Wassim.
Thank you so much for the clarification.
You can easily manage emails from multiple stores with different email addresses by creating multiple "Email to Ticket."
Here's a screenshot for your convenience: https://ibb.co.com/XZj7ZVv
This will help you receive and respond to emails from all three addresses in one centralized place.
While we don’t currently offer a demo or free trial, you’re welcome to explore the free version of Support Genix!
I hope this helps. If you have further questions, please don’t hesitate to reach out.
Wishing you a fantastic day ahead!