Yes! Support Genix is compatible with WordPress Multisite. 🎉
You can activate the plugin on a multisite network and use it across different subsites.
If you need further details on how to configure Support Genix for a multisite environment, feel free reach out through our dedicated support center 👇
Thank you for your interest in Support Genix! 😊
At the moment, we don’t have plans to add Telegram integration or a Live Chat feature. However, we truly understand how valuable these could be for real-time communication and customer engagement.
We always prioritize user feedback, so if we receive enough requests from users like you, we’ll definitely consider adding these features in a future update. Your input matters, and we appreciate you sharing your thoughts with us!
Hello, Is in your roadmap features like to automate actions or macros? for example: add a tag, set the status priority, assign a specific agent, add Notes, close the ticket?... sometimes we need to create recurrent ticket in name of some customer and automation open and close flow will be great, what do you think about this? it's make sense for you?
Thank you so much for your interest in Support Genix! 😊
Support Genix offers several automation features to help streamline your workflow, including:
✅ Automatically closing tickets after a set number of days ✅ Auto-assigning tickets to specific agents based on ticket categories ✅ Outgoing webhooks to integrate your support system with third-party tools
At the moment, features like automatically adding tags, setting priorities, or adding notes are not available. However, we’re always listening to user feedback, and if we see enough demand, we’d love to explore adding these features in a future update!
I hope this clarifies things. If you have any other questions, feel free to reach out—we're always happy to help! 😊
Yes, Support Genix is translation-ready, meaning you can use it in different languages. While it doesn’t come preloaded with multiple language options, you can easily translate it using plugins like Loco Translate or WPML.
If a specific language isn't available by default, no worries! You can quickly add your own translation using a simple process.
Let us know if you have a particular language in mind, and we’d be happy to guide you through the setup!
Thank you for reaching out! 😊 I’d be happy to guide you through setting up SMTP and IMAP for Support Genix.
SMTP Configuration (For Sending Emails)
To configure SMTP, you’ll typically need:
✔ SMTP Host - This is like your email provider’s address (e.g., smtp.your-email-provider.com). ✔ Port – Use 465 for SSL or 587 for TLS. ✔ Encryption Type – Choose SSL or TLS (recommended for security). ✔ SMTP Username & Password - Usually your email and password. If you have two-factor authentication (2FA) enabled, use an App Password instead.
💡 To configure SMTP in WordPress easily, you can use a plugin like Fluent SMTP, WP Mail SMTP etc.
Setting Up IMAP (For Email-to-Ticket Feature)
IMAP lets Support Genix convert incoming emails into support tickets. To enable this, you'll need:
If you're setting up Email Piping (Email-to-Ticket) in Support Genix, you’ll need:
✔ IMAP Host – Similar to SMTP, but for receiving emails (e.g., imap.your-email-provider.com). ✔ Port – Use 993 (SSL) or 143 (Non-SSL). ✔ Encryption Type – Choose SSL or TLS. ✔ Username & Password: Same as your email login credentials ✔ Enable IMAP Access: Ensure IMAP is enabled in your email account settings (especially for Gmail, Outlook, or Hostinger-based emails).
Once you've gathered this information, you can enter these details in Support Genix > Settings > Email to Ticket > Traditional to enable automatic ticket creation from incoming emails.
If you have any questions or run into issues, don’t hesitate to ask—we’re always here to help! 😊
We actually recommend using the Modern - Email to Ticket system instead of the traditional IMAP method. The Modern system offers better reliability and efficiency for converting emails into tickets.
If you choose to use IMAP, please keep in mind that the system will create tickets from all unread emails in your inbox, which may result in unintended ticket creation.
We actually recommend using the Modern - Email to Ticket system instead of the traditional IMAP method. The Modern system offers better reliability and efficiency for converting emails into tickets.
If you choose to use IMAP, please keep in mind that the system will create tickets from all unread emails in your inbox, which may result in unintended ticket creation.
Q: Multisite
Hello, do you support WP multisite?
Tarek_SupportGenix
Mar 25, 2025A: Hi there,
Yes! Support Genix is compatible with WordPress Multisite. 🎉
You can activate the plugin on a multisite network and use it across different subsites.
If you need further details on how to configure Support Genix for a multisite environment, feel free reach out through our dedicated support center 👇
https://supportgenix.com/contact/
Thank you very much!
Share Support Genix
Q: Telegram, Livechat
Any plans to add Telegram integration, add a Livechat feature?
Tarek_SupportGenix
Mar 25, 2025A: Hello there,
Thank you for your interest in Support Genix! 😊
At the moment, we don’t have plans to add Telegram integration or a Live Chat feature. However, we truly understand how valuable these could be for real-time communication and customer engagement.
We always prioritize user feedback, so if we receive enough requests from users like you, we’ll definitely consider adding these features in a future update. Your input matters, and we appreciate you sharing your thoughts with us!
Share Support Genix
Q: Macros or Automation in the answers
Hello, Is in your roadmap features like to automate actions or macros? for example: add a tag, set the status priority, assign a specific agent, add Notes, close the ticket?... sometimes we need to create recurrent ticket in name of some customer and automation open and close flow will be great, what do you think about this? it's make sense for you?
Tarek_SupportGenix
Mar 26, 2025A: Hello there,
Thank you so much for your interest in Support Genix! 😊
Support Genix offers several automation features to help streamline your workflow, including:
✅ Automatically closing tickets after a set number of days
✅ Auto-assigning tickets to specific agents based on ticket categories
✅ Outgoing webhooks to integrate your support system with third-party tools
At the moment, features like automatically adding tags, setting priorities, or adding notes are not available. However, we’re always listening to user feedback, and if we see enough demand, we’d love to explore adding these features in a future update!
I hope this clarifies things. If you have any other questions, feel free to reach out—we're always happy to help! 😊
Best regards,
Support Genix Team
Share Support Genix
Q: Languages
Hello,
Are there any languages included ?
Tarek_SupportGenix
Mar 16, 2025A: Hello, Sumoling! 😊
Yes, Support Genix is translation-ready, meaning you can use it in different languages. While it doesn’t come preloaded with multiple language options, you can easily translate it using plugins like Loco Translate or WPML.
If a specific language isn't available by default, no worries! You can quickly add your own translation using a simple process.
Let us know if you have a particular language in mind, and we’d be happy to guide you through the setup!
Share Support Genix
Q: Configure SMTP and IMAP
Hello, could you share the information to configure my SMTP and IMAP? please
Tarek_SupportGenix
Edited Mar 13, 2025A: Hello,
Thank you for reaching out! 😊 I’d be happy to guide you through setting up SMTP and IMAP for Support Genix.
SMTP Configuration (For Sending Emails)
To configure SMTP, you’ll typically need:
✔ SMTP Host - This is like your email provider’s address (e.g., smtp.your-email-provider.com).
✔ Port – Use 465 for SSL or 587 for TLS.
✔ Encryption Type – Choose SSL or TLS (recommended for security).
✔ SMTP Username & Password - Usually your email and password. If you have two-factor authentication (2FA) enabled, use an App Password instead.
💡 To configure SMTP in WordPress easily, you can use a plugin like Fluent SMTP, WP Mail SMTP etc.
Setting Up IMAP (For Email-to-Ticket Feature)
IMAP lets Support Genix convert incoming emails into support tickets. To enable this, you'll need:
If you're setting up Email Piping (Email-to-Ticket) in Support Genix, you’ll need:
✔ IMAP Host – Similar to SMTP, but for receiving emails (e.g., imap.your-email-provider.com).
✔ Port – Use 993 (SSL) or 143 (Non-SSL).
✔ Encryption Type – Choose SSL or TLS.
✔ Username & Password: Same as your email login credentials
✔ Enable IMAP Access: Ensure IMAP is enabled in your email account settings (especially for Gmail, Outlook, or Hostinger-based emails).
Once you've gathered this information, you can enter these details in Support Genix > Settings > Email to Ticket > Traditional to enable automatic ticket creation from incoming emails.
If you have any questions or run into issues, don’t hesitate to ask—we’re always here to help! 😊
We actually recommend using the Modern - Email to Ticket system instead of the traditional IMAP method. The Modern system offers better reliability and efficiency for converting emails into tickets.
If you choose to use IMAP, please keep in mind that the system will create tickets from all unread emails in your inbox, which may result in unintended ticket creation.
Best regards,
Support Genix Team
Share Support Genix
We actually recommend using the Modern - Email to Ticket system instead of the traditional IMAP method. The Modern system offers better reliability and efficiency for converting emails into tickets.
If you choose to use IMAP, please keep in mind that the system will create tickets from all unread emails in your inbox, which may result in unintended ticket creation.
But, the Modern method needed sent the emails to you before and then you create the ticket... right?