Support Genix Questions

Showing 1 - 20 of 38 questions

Q: About Departmental Functions

Hi. I don't seem to see the function about departments, even sending tickets between departments? Do you expect this to be added in the future? Thanks!

106895677791896863667Jul 11, 2025
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Founder Team
Tarek_SupportGenix

Tarek_SupportGenix

Jul 15, 2025

A: Hi there,

Thanks so much for your question!

It sounds like you might be referring to the ability to create tickets under different categories. However, we’d appreciate a bit more detail to better understand your specific needs.

To better assist you, we kindly invite you to reach out to our support team directly:

Support Center: https://supportgenix.com/contact/

This will help us get a...

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Q: Can I use this even if I do not have a wordpress site? Just need a support portal for our team and clients

103966131345176185222Jul 9, 2025
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Founder Team
Tarek_SupportGenix

Tarek_SupportGenix

Jul 9, 2025

A: Support Genix is designed as a WordPress plugin, so it does require a WordPress environment to function. However, you can still use it even if you don’t have a public-facing WordPress website, by setting up a dedicated internal support portal for your team and clients. You may read this article...

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Q: How to export tickets to csv?

Sumoling123456PLUSJun 27, 2025
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Founder Team
Tarek_SupportGenix

Tarek_SupportGenix

Jun 29, 2025

A: Hi there,

Thank you so much for your question!

Currently, Support Genix doesn't support exporting tickets to a CSV file.

If there’s anything else we can assist you with, feel free to let us know — we’re always happy to help!

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Q: I have 2 Appsumo codes and I need another one to go to plan 3. How to proceed?

Sumoling123456PLUSJun 27, 2025
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Founder Team
Tarek_SupportGenix

Tarek_SupportGenix

Edited Jun 29, 2025

A: Hello there,

Thank you very much for your interest in Support Genix, and we truly appreciate your continued support as a valued user of the plugin!

You can easily upgrade to Plan 3, simply by purchasing and redeem a third AppSumo code on your account. Once the third code is redeemed, your plan will automatically be upgraded to Plan 3.

To redeem your code, please refer to the link...

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Q: Are you using FluentSupport instead of Support Genix to your own helpdesk?!

I was trying to replicate the look and feel of your heldesk but it seems that are you using FluentSupport plugin instead of Support Genix. Why is that?

Sumoling123456PLUSJun 26, 2025
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Founder Team
Tarek_SupportGenix

Tarek_SupportGenix

Jun 26, 2025

A: Hello,

Hello
Our website (https://supportgenix.com) uses the SupportGenix plugin, not FluentSupport, to manage customer tickets. If you need any assistance, please create a ticket on our website https://supportgenix.com/contact/, and our technical team will help you set up your ticketing system.

Best regards,

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