Hi. I don't seem to see the function about departments, even sending tickets between departments? Do you expect this to be added in the future? Thanks!
It sounds like you might be referring to the ability to create tickets under different categories. However, we’d appreciate a bit more detail to better understand your specific needs.
To better assist you, we kindly invite you to reach out to our support team directly:
A: Support Genix is designed as a WordPress plugin, so it does require a WordPress environment to function. However, you can still use it even if you don’t have a public-facing WordPress website, by setting up a dedicated internal support portal for your team and clients. You may read this article...
Thank you very much for your interest in Support Genix, and we truly appreciate your continued support as a valued user of the plugin!
You can easily upgrade to Plan 3, simply by purchasing and redeem a third AppSumo code on your account. Once the third code is redeemed, your plan will automatically be upgraded to Plan 3.
Q: Are you using FluentSupport instead of Support Genix to your own helpdesk?!
I was trying to replicate the look and feel of your heldesk but it seems that are you using FluentSupport plugin instead of Support Genix. Why is that?
Hello Our website (https://supportgenix.com) uses the SupportGenix plugin, not FluentSupport, to manage customer tickets. If you need any assistance, please create a ticket on our website https://supportgenix.com/contact/, and our technical team will help you set up your ticketing system.
Q: About Departmental Functions
Hi. I don't seem to see the function about departments, even sending tickets between departments? Do you expect this to be added in the future? Thanks!
Tarek_SupportGenix
Jul 15, 2025A: Hi there,
Thanks so much for your question!
It sounds like you might be referring to the ability to create tickets under different categories. However, we’d appreciate a bit more detail to better understand your specific needs.
To better assist you, we kindly invite you to reach out to our support team directly:
Support Center: https://supportgenix.com/contact/
This will help us get a...
Share Support Genix
Q: Can I use this even if I do not have a wordpress site? Just need a support portal for our team and clients
Tarek_SupportGenix
Jul 9, 2025A: Support Genix is designed as a WordPress plugin, so it does require a WordPress environment to function. However, you can still use it even if you don’t have a public-facing WordPress website, by setting up a dedicated internal support portal for your team and clients. You may read this article...
Share Support Genix
Q: How to export tickets to csv?
Tarek_SupportGenix
Jun 29, 2025A: Hi there,
Thank you so much for your question!
Currently, Support Genix doesn't support exporting tickets to a CSV file.
If there’s anything else we can assist you with, feel free to let us know — we’re always happy to help!
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Q: I have 2 Appsumo codes and I need another one to go to plan 3. How to proceed?
Tarek_SupportGenix
Edited Jun 29, 2025A: Hello there,
Thank you very much for your interest in Support Genix, and we truly appreciate your continued support as a valued user of the plugin!
You can easily upgrade to Plan 3, simply by purchasing and redeem a third AppSumo code on your account. Once the third code is redeemed, your plan will automatically be upgraded to Plan 3.
To redeem your code, please refer to the link...
Share Support Genix
Q: Are you using FluentSupport instead of Support Genix to your own helpdesk?!
I was trying to replicate the look and feel of your heldesk but it seems that are you using FluentSupport plugin instead of Support Genix. Why is that?
Tarek_SupportGenix
Jun 26, 2025A: Hello,
Hello
Our website (https://supportgenix.com) uses the SupportGenix plugin, not FluentSupport, to manage customer tickets. If you need any assistance, please create a ticket on our website https://supportgenix.com/contact/, and our technical team will help you set up your ticketing system.
Best regards,
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