Q: API Access & Non-WordPress Integration (Node.js / Webflow)
Hi team,
I’m interested in Support Genix but don’t use WordPress.
My setup includes: • A Webflow marketing site (forms for general inquiries) • A custom Node.js app (authenticated users)
I’d like to confirm: 1. Do you offer a public API to manage tickets, users, and messages? 2. Can tickets be created programmatically from my app? 3. Do you support webhooks for ticket events? 4. Can your...
Hi, is tis considered a shared inbox? Can I use multiple domains and check it from this inbox?
Founder Team
Tarek_SupportGenix
Feb 16, 2026
A: Yes, Support Genix works like a shared inbox. You can receive tickets from multiple forms across various domains and manage all customer queries centrally from a single dashboard.
With the Email-to-Ticket feature, emails sent to different email addresses can automatically be converted into tickets and handled from one unified inbox. This allows your team to manage all conversations in one...
Q: Do we need our own key for AI features? If so can you guys integrate with Straico?
Founder Team
Tarek_SupportGenix
Feb 16, 2026
A: No, you do not need your own API key to get started. Support Genix includes Support Genix AI, which comes with free usable credits for each license, so you can start using the AI features immediately.
If you need additional credits later, you can easily purchase more from us.
Alternatively, if you prefer full control, you can also use your own API key from OpenAI or Claude and connect it...
Q: Does Support Genix have any solution or integration for payments?
Helpscout has a handy Stripe integration allowing agents to generate Stripe payment portals for users. Does Support Genix have a solution for payments?
Founder Team
Tarek_SupportGenix
Jan 22, 2026
A: We don't have a feature to generate Stripe payment portals for users. But you may create ticket when user purchase product from Stripe using Webhook?
May I know what's the AI model currently operating on Support Genix? Is intelligence limited or open to BYOK implementations?
Founder Team
Tarek_SupportGenix
Dec 15, 2025
A: Support Genix currently allows integration with the following AI models:
OpenAI Claude
Intelligence Flexibility Bring Your Own Key (BYOK): Both OpenAI and Claude integrations require you to provide your own API keys, which means you have the flexibility to use your preferred AI provider's capabilities. This setup allows for tailored implementations based on your specific needs and...
Q: API Access & Non-WordPress Integration (Node.js / Webflow)
Hi team,
I’m interested in Support Genix but don’t use WordPress.
My setup includes:
• A Webflow marketing site (forms for general inquiries)
• A custom Node.js app (authenticated users)
I’d like to confirm:
1. Do you offer a public API to manage tickets, users, and messages?
2. Can tickets be created programmatically from my app?
3. Do you support webhooks for ticket events?
4. Can your...
Share Support Genix
Q: Shared Inbox?
Hi, is tis considered a shared inbox? Can I use multiple domains and check it from this inbox?
Tarek_SupportGenix
Feb 16, 2026A: Yes, Support Genix works like a shared inbox. You can receive tickets from multiple forms across various domains and manage all customer queries centrally from a single dashboard.
With the Email-to-Ticket feature, emails sent to different email addresses can automatically be converted into tickets and handled from one unified inbox. This allows your team to manage all conversations in one...
Share Support Genix
Q: Do we need our own key for AI features? If so can you guys integrate with Straico?
Tarek_SupportGenix
Feb 16, 2026A: No, you do not need your own API key to get started. Support Genix includes Support Genix AI, which comes with free usable credits for each license, so you can start using the AI features immediately.
If you need additional credits later, you can easily purchase more from us.
Alternatively, if you prefer full control, you can also use your own API key from OpenAI or Claude and connect it...
Share Support Genix
Q: Does Support Genix have any solution or integration for payments?
Helpscout has a handy Stripe integration allowing agents to generate Stripe payment portals for users. Does Support Genix have a solution for payments?
Tarek_SupportGenix
Jan 22, 2026A: We don't have a feature to generate Stripe payment portals for users. But you may create ticket when user purchase product from Stripe using Webhook?
Share Support Genix
Q: AI Email Replies
Hi Support Genix team,
May I know what's the AI model currently operating on Support Genix? Is intelligence limited or open to BYOK implementations?
Tarek_SupportGenix
Dec 15, 2025A: Support Genix currently allows integration with the following AI models:
OpenAI
Claude
Intelligence Flexibility
Bring Your Own Key (BYOK): Both OpenAI and Claude integrations require you to provide your own API keys, which means you have the flexibility to use your preferred AI provider's capabilities.
This setup allows for tailored implementations based on your specific needs and...
Share Support Genix