A: Hello missR, Yes, you can use the license code whenever you want. Though you will see a notice to activate the software within 60 days from AppSumo, the license is actually valid for lifetime. If you reinstall your computer or get a new one, you can also contact us to reset your license code. Don't need to worry about the activation issue. Let me know if you have any more questions.
PS. You can also download and install the video downloader from our website to test it before making a purchase.
Thanks for your questions. I am sorry that this site is not supported yet. We support Udemy for non-DRM content now. Let me know if you have any questions.
I have purchased the app and have tried using the extension to download recorded meeting videos from Microsoft Stream but it doesn't work. I have used the Private downloader option as well as the extension menu option as two different approaches, but neither works. Is this a known issue or limitation of the software? This is my primary use case.
A: Hello SumoPro, thanks for your feedback. Can you share with us the URL of the recorded meetings and we will run a test for it. However, it is largely not supported as the site is not the supported list. Our contact email is support@nablamind.com and wait for your email. Thanks for your support and understanding.
How will you run a test if the site requires my private credentials to access? However, if you’re saying Microsoft Stream is not supported by your app, then why bother?
Sorry, I am not sure this is a private video. I tried to duplicate a similar recorded meeting video on Teams, no success. Sometimes, some sites not on the list may also be supported. However, for Teams, the chance is small. Thanks!
Q: IOS how can I use it directly from iPhone
Hello, I wish to use the downloader directly from iOS, how can I do this ?
A: Hello, SurFast Video Downloader is a desktop video downloader. Therefore you can't directly install it on your iOS. My suggestion is to download the videos on computer and then move them to your phone. Also, you can try the free online video downloader from us:getvideos.net. It can download some videos on iPhone from your browser. Thanks!
Well it doesn’t really make sense for me as all apps are on mobile (Instagram, TikTok, YouTube) and I use them on mobile only - it’s a hassle frankly needing a Mac just to download a YouTube video… will request a refund then
SurFast Video Downloader is available on both Windows and Mac. And if you only want a direct download on iPhone. I guess your option is only online video downloaders and very few other paid apps. Thanks!
Q: questions about Desktop application Box resolution and simulations downloads
I've just went ahead and purchased tier 1 with the expectation of purchasing tier 2. i have a question about the desktop applications window box aspect ratio seems be be not adjust appropriately with my Samsung 49inch odyssey 4k monitor. when maximized it works normally although when brining it back to window mode the format of the window application seems to not adjust to the display screen ratio/resolution
2.I also see that it mentioned 10 seminiferous downloads although on the application itself it shows the option to maximize to only 3. may anyone be able to assit
1. Please ensure you are using the latest version, v2.8.0. You can go to Settings > Advanced Settings > UI Scale to customize the size of the window and UI. Let me know if this is helpful.
2. The number of simultaneous downloads is set to 3 by default. You can adjust this number in Settings > Simultaneous Downloads.
3. Regarding the need to purchase Tier 2: one computer requires only one code. Purchase it only if you have multiple PCs. You can check the FAQs in the "From the Founders" section for more details.
You can also get email support from support@nablamind.com.
Q: If I have two codes and only use one, can I save the other code for later use? Is there an expiry for the code?
Support_SurFastVideoDownloader
Jun 23, 2025A: Hello missR, Yes, you can use the license code whenever you want. Though you will see a notice to activate the software within 60 days from AppSumo, the license is actually valid for lifetime.
If you reinstall your computer or get a new one, you can also contact us to reset your license code. Don't need to worry about the activation issue.
Let me know if you have any more questions.
PS. You can also download and install the video downloader from our website to test it before making a purchase.
Share SurFast Video Downloader
Q: Download from skool.com
Hi.
Can I download videos hosted on skool dot com
Thank you
Support_SurFastVideoDownloader
Jun 15, 2025A: H Solesky,
Thanks for your questions. I am sorry that this site is not supported yet. We support Udemy for non-DRM content now. Let me know if you have any questions.
Share SurFast Video Downloader
Q: Unable to download Microsoft Stream Videos
I have purchased the app and have tried using the extension to download recorded meeting videos from Microsoft Stream but it doesn't work. I have used the Private downloader option as well as the extension menu option as two different approaches, but neither works. Is this a known issue or limitation of the software? This is my primary use case.
Support_SurFastVideoDownloader
Jun 13, 2025A: Hello SumoPro, thanks for your feedback. Can you share with us the URL of the recorded meetings and we will run a test for it. However, it is largely not supported as the site is not the supported list.
Our contact email is support@nablamind.com and wait for your email. Thanks for your support and understanding.
Share SurFast Video Downloader
Verified purchaser
How will you run a test if the site requires my private credentials to access? However, if you’re saying Microsoft Stream is not supported by your app, then why bother?
Sorry, I am not sure this is a private video. I tried to duplicate a similar recorded meeting video on Teams, no success. Sometimes, some sites not on the list may also be supported. However, for Teams, the chance is small. Thanks!
Q: IOS how can I use it directly from iPhone
Hello, I wish to use the downloader directly from iOS, how can I do this ?
Support_SurFastVideoDownloader
Jun 12, 2025A: Hello, SurFast Video Downloader is a desktop video downloader. Therefore you can't directly install it on your iOS. My suggestion is to download the videos on computer and then move them to your phone.
Also, you can try the free online video downloader from us:getvideos.net. It can download some videos on iPhone from your browser. Thanks!
Share SurFast Video Downloader
Well it doesn’t really make sense for me as all apps are on mobile (Instagram, TikTok, YouTube) and I use them on mobile only - it’s a hassle frankly needing a Mac just to download a YouTube video… will request a refund then
SurFast Video Downloader is available on both Windows and Mac. And if you only want a direct download on iPhone. I guess your option is only online video downloaders and very few other paid apps. Thanks!
Q: questions about Desktop application Box resolution and simulations downloads
I've just went ahead and purchased tier 1 with the expectation of purchasing tier 2. i have a question about the desktop applications window box aspect ratio seems be be not adjust appropriately with my Samsung 49inch odyssey 4k monitor. when maximized it works normally although when brining it back to window mode the format of the window application seems to not adjust to the display screen ratio/resolution
2.I also see that it mentioned 10 seminiferous downloads although on the application itself it shows the option to maximize to only 3. may anyone be able to assit
Support_SurFastVideoDownloader
Jun 6, 2025A: Hello Diamondely,
Thank you for your feedback.
1. Please ensure you are using the latest version, v2.8.0. You can go to Settings > Advanced Settings > UI Scale to customize the size of the window and UI. Let me know if this is helpful.
2. The number of simultaneous downloads is set to 3 by default. You can adjust this number in Settings > Simultaneous Downloads.
3. Regarding the need to purchase Tier 2: one computer requires only one code. Purchase it only if you have multiple PCs. You can check the FAQs in the "From the Founders" section for more details.
You can also get email support from support@nablamind.com.
Feel free to ask if you need further assistance!
Share SurFast Video Downloader