SurFast Video Downloader Questions

Showing 1 - 20 of 124 questions

Q: i frequently upgrade my laptops, will i be able to transfer licenses to my replacement systems ?

104121234464450001948PLUSOct 2, 2025
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Q: Does this work on Circle App on my phone?

megapintPLUSSep 26, 2025
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Founder Team
Support_SurFastVideoDownloader

Support_SurFastVideoDownloader

Sep 26, 2025

A: Hello, SurFast Video Downloader is a desktop video downloader available on Windows and Mac computer. Therefore, it can't be used on a phone. According to our current feedback, I am sorry that the Circle videos are not supported yet.
SurFast Video Downloader mainly downloads videos from social media sites.
Thanks for your understanding.

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Q: will it work for youtube again ?

it has stopped working for youtube videos
it always says failed to parse the link !
tx

bhagsyPLUSSep 25, 2025
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Founder Team
Support_SurFastVideoDownloader

Support_SurFastVideoDownloader

Sep 26, 2025

A: Hello, sure, we have fixed this. Please update your component and restart your PC. It should be working again. If the problem persist, contact our support via support@nablamind.com and share this log:
vd_server.log
Windows: C:\Users\admin\AppData\Roaming\NablaMind\SurFast Video Downloader
Mac: /Users/xxxxx/Library/Application\ Support/NablaMind/SurFast\ Video\ Downloader

Wait for your update.

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Q: Are we able to download directly from the YouTube source "Movies & TV" ?

I have VidJuice and that's a solid video downloader. But it struggles to download when it's from the movies.

Thanks

EvolutionPoolSep 25, 2025
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Founder Team
Support_SurFastVideoDownloader

Support_SurFastVideoDownloader

Sep 26, 2025

A: Hello! It can download most music content. For movies, it can download some, though we haven't tested purchased or rental options yet. Feel free to try the Pro version—AppSumo offers a refund period if needed. However, for any content labeled as DRM-protected, SurFast Video Downloader won't download it. Let me know if you have any more questions!

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Q: fail to download

i tried private from the youtube and still fail to download. tried other different videos as well. help me out thanks.

d736Sep 24, 2025
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Founder Team
Support_SurFastVideoDownloader

Support_SurFastVideoDownloader

Sep 25, 2025

A: Hello customer,

This is Charlene from Nabla Mind.

Thanks for contacting us. We confirm this is a problem.

We have updated the component. Please launch SurFast Video Downloader and the component update will start automatically. Once it is done, restart SurFast Video Downloader and you should be able to download videos now.

Let me know if you can download videos after the update.

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