A: Hello, thanks for your interested. Please find our reply below:
1. There is an option to embed the subtitle to the video. With this option, the subtitle is integrated into the video. However, this is difference from burn. Therefore, you need to use a player like VLC media player and enables to display the subtitle. This is only one video file. However, this is not the burn feature you said....
Q: Hi I buy 1 code. But when I enter the code and try to activate it, the program always shows loading without "ok"
Hi I buy 1 code. But when I enter the code and try to activate it, the program always shows loading without "ok" . And I send the mail to support@nablamind.com at 2024/11/17. Plz help me how to make the program "ok". Thanks. My mail is tyoline@gmail.com (Lily)
A: Hello Lily, sorry for the inconvenience. It may be becuase you failded to connect our server. I have replied to you via email. Please don't worry, we will help you get the software activated. Thanks for your understanding.
Hello Lily, sorry for the inconvenience. It may be becuase you failded to connect our server. I have replied to you via email. Please don't worry, we will help you get the software activated. Thanks for your understanding.
Q: List of sites where SurFast can be used
One question, do you have a list of sites where SurFast can be used, for example, does it work on Vimeo?
A: Hello Gilmezai, yes, we do. Here for you: https://www.nablamind.com/support-center/website-list You can also check more details on our website nablamind.com. Vimeo is supported. As the supported sites may change from time to time, the list is not always updated. It may happen that some listed sites are not supported. Let me know if you have other questions. I would love to help.
Hello Gilmezai, yes, we do. Here for you: https://www.nablamind.com/support-center/website-list You can also check more details on our website nablamind.com. Vimeo is supported. As the supported sites may change from time to time, the list is not always updated. It may happen that some listed sites are not supported. Let me know if you have other questions. I would love to help.
Q: Does it work when a website requires logging in to watch videos?
A: Hello, this depends. It supports some websites that require login like Facebook and Instagram. Most course sites are not supported yet. You can get the Free version to have a try with the Private feature.
Hello, this depends. It supports some websites that require login like Facebook and Instagram. Most course sites are not supported yet. You can get the Free version to have a try with the Private feature.
Q: Logout
How do I logout? Can't find it. If it's not there, hope there's a fix to be implemented really soon. No app should make the logout into an impossibility for a user.
SurFast Video Downloader does not have an account system and doesn't require a login. Which account would you like to log out from? For technical inquiries, please contact support@nablamind.com with additional details and screenshots if possible.
If I'm purchasing multiple licenses, I should be able to logout and login between them, no? If it's not a login system, that's ok, but should be able to remove a license and setup another.
Hello! Each code you purchase from AppSumo allows you to unlock the Pro version of the software on two computers. No account setup is required for this process.
If a code is used on two PCs, you can't use it on the third PC without resetting. In this case, you need to contact us to reset it.
If you buy two codes, you can use the tool on four computers.
Also, there is way to turn the Pro version to Free to use another license code, but this is meaningless. You can turn the software to Free by deleting the vd.db file, which will erase the download records, not the file, in the Finished tab. If you need, I can share the path.
Q: Burn subtitles and proxy question
Hello,
1. is it possible to automatically "burn" the subtitles to the video after the video has been downloaded?
So that the subtitles can be viewed directly impressed into the video without the SRT file?
2. Do I need to use a proxy to download many videos in a day or do you have a system to prevent YouTube ban my IP for too many downloads?
Thank you
Kind regards
Charlene_SuperLogo
Nov 21, 2024A: Hello, thanks for your interested. Please find our reply below:
1. There is an option to embed the subtitle to the video. With this option, the subtitle is integrated into the video. However, this is difference from burn. Therefore, you need to use a player like VLC media player and enables to display the subtitle. This is only one video file. However, this is not the burn feature you said....
Share SurFast Video Downloader
Q: Hi I buy 1 code. But when I enter the code and try to activate it, the program always shows loading without "ok"
Hi I buy 1 code. But when I enter the code and try to activate it, the program always shows loading without "ok" . And I send the mail to support@nablamind.com at 2024/11/17.
Plz help me how to make the program "ok". Thanks.
My mail is tyoline@gmail.com (Lily)
Charlene_SuperLogo
Nov 18, 2024A: Hello Lily, sorry for the inconvenience. It may be becuase you failded to connect our server. I have replied to you via email. Please don't worry, we will help you get the software activated. Thanks for your understanding.
Share SurFast Video Downloader
Hello Lily, sorry for the inconvenience. It may be becuase you failded to connect our server. I have replied to you via email. Please don't worry, we will help you get the software activated. Thanks for your understanding.
Q: List of sites where SurFast can be used
One question, do you have a list of sites where SurFast can be used, for example, does it work on Vimeo?
Thank you.
Charlene_SuperLogo
Nov 13, 2024A: Hello Gilmezai, yes, we do. Here for you: https://www.nablamind.com/support-center/website-list
You can also check more details on our website nablamind.com. Vimeo is supported. As the supported sites may change from time to time, the list is not always updated. It may happen that some listed sites are not supported. Let me know if you have other questions. I would love to help.
Share SurFast Video Downloader
Hello Gilmezai, yes, we do. Here for you: https://www.nablamind.com/support-center/website-list
You can also check more details on our website nablamind.com. Vimeo is supported. As the supported sites may change from time to time, the list is not always updated. It may happen that some listed sites are not supported. Let me know if you have other questions. I would love to help.
Q: Does it work when a website requires logging in to watch videos?
Charlene_SuperLogo
Nov 13, 2024A: Hello, this depends. It supports some websites that require login like Facebook and Instagram. Most course sites are not supported yet. You can get the Free version to have a try with the Private feature.
Share SurFast Video Downloader
Hello, this depends. It supports some websites that require login like Facebook and Instagram. Most course sites are not supported yet. You can get the Free version to have a try with the Private feature.
Q: Logout
How do I logout? Can't find it. If it's not there, hope there's a fix to be implemented really soon. No app should make the logout into an impossibility for a user.
Charlene_SuperLogo
Nov 5, 2024A: Hello,
SurFast Video Downloader does not have an account system and doesn't require a login. Which account would you like to log out from? For technical inquiries, please contact support@nablamind.com with additional details and screenshots if possible.
Thank you!
Share SurFast Video Downloader
Verified purchaser
If I'm purchasing multiple licenses, I should be able to logout and login between them, no? If it's not a login system, that's ok, but should be able to remove a license and setup another.
Hello! Each code you purchase from AppSumo allows you to unlock the Pro version of the software on two computers. No account setup is required for this process.
If a code is used on two PCs, you can't use it on the third PC without resetting. In this case, you need to contact us to reset it.
If you buy two codes, you can use the tool on four computers.
Let me know if this is clear.
Also, there is way to turn the Pro version to Free to use another license code, but this is meaningless. You can turn the software to Free by deleting the vd.db file, which will erase the download records, not the file, in the Finished tab. If you need, I can share the path.