4.7
Taco ratings
Customers appreciate SurFast Video Downloader for its broad website support, various download options, and stable performance. The prompt and effective customer support team has been a standout, swiftly addressing issues and releasing updates to resolve them. While there have been occasional download issues due to platform updates, the overall consensus is that SurFast Video Downloader is a reliable and effective tool for downloading and converting online videos. With a 4.7 overall rating and 70 total reviews, it's definitely worth giving it a try, especially with the 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
Reliable & good custom support
I've tried a lot of free online YouTube video downloaders, but they were either unstable or glitchy, so I bought this app.
The app works pretty well—the supported websites are broad, with various download options and formats available.
It's been stable for months, until a few days ago when downloads suddenly failed. I'm unsure of the reason—perhaps a YouTube update? Nevertheless, the customer support team responded to my email and released an update promptly over the weekend, resolving the issue.
I'm happy with the stability. The team's diligence gives me further confidence in supporting the product.
Support_SurFastVideoDownloader
Oct 7, 2025Hello louis28, thanks very much for your review and I am so happy to hear this. As a paid tool, it is our obligation to make sure SurFast Video Downloader to work correctly and fix any problems appeared. Thanks very much for your trust in us.
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Verified purchaser
Excellent & Reliable Support
I ran into download issues and the support team replied super fast, within about an hour. After they identified the problem, they immediately updated their system so that other users won’t face the same issue again. Honestly, after-sale support like this is hard to find, really impressed and grateful! I just want to give them a very positive shout-out, if you’re considering this tool, I highly recommend it! Great product + amazing support!💯
Support_SurFastVideoDownloader
Sep 29, 2025Hello Colive,
Thank you so much for your wonderful 5-taco review and kind words—they truly motivate us! While some issues may be unavoidable, rest assured we’re committed to resolving them swiftly to ensure a seamless download experience. We appreciate your support!
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Verified purchaser
Good Customer Service
I purchased SurFast from Appsumo and was very impressed. It downloaded everything I threw at it. Then, a month later, I tried to download a YouTube video, and it didn't work. I contacted the company through their support email and was responded to within 1 hour. They acknowledged there was a bug and issued the patch. Now it works perfectly again. I had a great experience with their support staff.
Support_SurFastVideoDownloader
Sep 28, 2025Hello,
Thank you very much for sharing your experience with SurFast Video Downloader. We apologize for the issue you encountered. However, due to updates on video platforms, there may occasionally be download failures, and we are actively working to resolve them.
Additionally, here is the Questions section of the deal. If you would like to leave a review for this tool, please post it here:...
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Verified purchaser
I love Surfast downloader!
I have been using Surfast downloader over a month now and I love it. Very good quality and the best part it has option I can download thumbnail too!! I really recommend this product to anyone!
Support_SurFastVideoDownloader
Sep 22, 2025Hello Natticha, thanks very much for reviewing SurFast Video Downloader on AppSumo. We are delighted to hear that you find this downloader useful. Yes, you can use SurFast Video Downloader to download videos (including streaming videos and private videos), music, audio, thumbnails, and subtitles.
Whenever you need any assistance and have any questions about the software, you can contact us for...
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Verified purchaser
Finally a reliable tool
It does what it says, not more not less , that´s what I love about it. Works perfeclty on Windows and Mac, no issue there. Just past the URL and enjoy the show. It creates a separate folder under your downloads, so that you can easily find and sort everything, that´s really cool.
You can even edit the content before downloading and it doesn´t matter how and in which format you want to save it. Really cool is the automated donwload feature!
Support_SurFastVideoDownloader
Sep 18, 2025Hi Adnansid,
We’re absolutely thrilled you love our tool! 🎉 Your “not more, not less” sums it up perfectly—we’re all about fast, hassle-free downloads! Your amazing review truly brightens our day and fuels the Nabla Mind team. Huge thanks for being such an awesome supporter! Keep rocking it!
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