4.4
Taco ratings
SurFast Video Downloader is appreciated for its fast and versatile video downloading capabilities, efficient audio extraction, and responsive customer support. Some users encountered issues with parsing YouTube URLs and experienced slower clipping times. However, with an overall rating of 4.4 and a 60-day money-back guarantee, SurFast Video Downloader remains a solid choice for those seeking a reliable video downloading and converting tool.
AI-powered summary of customer reviews
Verified purchaser
Good service and easy to use for downloading
I upgraded the program and “Failed upgrade” in the beginning , I wrote the mail to support team. Next day I got the replying from Charlene. She is nice and kind , I could feel that she cared my question by true heart .Finally I upgraded it successfully . It’s a good experience. Thanks.
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Verified purchaser
SurFast Video Downloader is amazing! I'm glad I found it.
I download lots of videos to create video clips. SurFast Video Downloader downloads the videos fast and it's easy to create the clips without much thought. I just tell it where to start and stop. It's made my work day so much easier. Plus, their customer support is top-notch. Charlene goes above and beyond. I'm loving it!!!!
Charlene_SuperLogo
Nov 15, 2024Dear Customer, Thank you for your kind comments! We’re thrilled to hear that you love SurFast Video Downloader and are satisfied with our customer support. We are committed to providing you with excellent software and service in the future. If you have any suggestions for new features or tools, please feel free to share them with us—we truly value your feedback!
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Verified purchaser
SurFast is SURELY FAST! 10 Taco Product! 🔥👍
This product is wonderful; it works like a charm to download from YouTube without any issues. Speed? TWICE as fast as a couple of other AppSumo downloader deals I have. The biggest reason for what I got was the "clip & download" function. Previously, if I needed a clip from YouTube, I used to download the full video, no matter how long it was. Then, I used to upload it into my video editing tool, then clip it, then export again (phew). With SurFast, it's a matter of marking the time line and then it downloads only that portion, saving time and disc space. Genius is in simplicity of the solutions! One thing I noticed though is that clipping a 3-minute clip is slower than downloading the full video of, say, 30 minutes. Don't understand why, but maybe the Surfast team can improve this in the next software updates.
I saw a 1 taco review for this product (which is working perfectly fine for others) and felt very unfair to a small team who has brought such a wonderful product to AppSumo. That review is bringing the overall rating of Surfast down, and this usually has a direct impact on product sales. I just wish people be more considerate and contact support/developer to see why the product is working for others and not for them before leaving a review.
Sumo-lings, if you are in the market for a video downloader, give Surfast a try. You would be pleasantly surprised! And if you don't, you can always get your money back 😊
A suggestion: If you could also include a file converter feature, especially from.mov format to MP4 (most common conversion type), people would happily pay an add-on price for it. Going by how good the quality of your current product is, I think you can easily beat Wondershare UniConverter!
All the best, Charlene and the SurFast team. Keep developing and improving your product.You have a winner here.
Thanks
Jay
Charlene_SuperLogo
Edited Nov 15, 2024Hello Jay, thanks so much for your kind words and we are really glad that you like SurFast Video Downloade. We will try our best to provide better products in the future. And we will test the problem you reported with the Clipping feature and consider your suggestion for a video converter feature. If possible, can you share the link of the video you try to clip and download to us via...
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Verified purchaser
Hassle-free video & audio downloading
Compared to the browser plugin, which I have used before, SurFast Video Downloader is very versatile and easy to use.
Charlene_SuperLogo
Oct 18, 2024Hi, thank you for your kind words! We’re thrilled to hear you’re satisfied. If you have any questions or suggestions, please don’t hesitate to reach out at support@nablamind.com. Wishing you a wonderful day!
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Verified purchaser
Don't Work.
Does not work. Paste several URL from youtube and keep getting this error:
FAILED TO PARSE URL.
Will be refunding. Don't waste your time with this deal.
Charlene_SuperLogo
Edited Oct 28, 2024Hello, please send your YouTube video urls to us at support@nablamind.com and we will check them. YouTube videos are supported even if they are private. If the video you are trying to download request permission to access, you need to use the Private feature. Please kindly contact us and we will resolve this for you. Thanks.
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