SurveySensum

SurveySensum is a tool that helps you build and launch customer surveys, plus analyze feedback to take actionable steps to improve your business.

SurveySensum takes the guesswork out of collecting customer feedback using Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) surveys.

Whether you’re sending a CSAT, NPS, CES, or any other survey, you'll be able to choose from a menu of survey templates that you can customize with your own questions.

It’s also easy to send employee engagement surveys to get critical feedback about your operations from your team.

Create surveys using customizable templates for NPS, CES, CSAT, employee engagement, and more!

SurveySensum also offers integrations with HubSpot and Salesforce, so you can fit it easily into your ecosystem.

You can send surveys via email, WhatsApp, SMS, social media or an embedded URL, right from your dashboard.

This lets you send the right survey on the right channel to effectively engage with your audience, so you get the feedback you need, where you need it.

Distribute your surveys across multiple channels like email, Slack, WhatsApp, SMS, and more.

The SurveySensum analytics dashboard helps you get a clear overview of your survey data, so you can immediately identify the customer experience (CX) touchpoints with the most friction.

You’ll be able to see how many promoters and detractors you have as well as filter data by demographic, pricing plans, and top trends.

On top of that, you can tag team members with notifications about feedback relevant to their department so they know exactly what’s working and what isn’t.

Look at your data on a user-friendly dashboard that shows you top trends and sentiments at a glance.

With SurveySensum, you can get immediate alerts about negative survey responses fed straight to Slack or your CRM, letting your customer outreach team follow up immediately.

Plus, when you and your team make changes to your CX, you can effortlessly track improvements in real time using CSAT scores.

You’ll also be able to pass along positive feedback to your team to keep morale high!

Get instant notifications about customer feedback so your team can make targeted improvements to your CX.

Analyzing customer surveys shouldn’t feel like you’re cramming for a statistics final. (“I’m not feeling very positive about these trends.”)

SurveySensum helps you build targeted customer surveys, send them across channels, and analyze the information, so you can gather insights that improve customer experience.

Make the most of your customer feedback.

Get lifetime access to SurveySensum today!