Name: IT specialist
Item: SurveySensum
Rating: 5
Author: duchesselily

Group

Software

Customer experience

Sub category

Survey software

Product tag

Product type

Best for

Ecommerce

Product designers

Small businesses

Integrations

HubSpot

Salesforce

Whatsapp

Operating system

Browser-based

Share survey via email, QR code, anonymous link, social media, and unique links

Alerts on Slack and email to notify team of positive or negative responses

Integrations with Zapier, Slack, HubSpot, and Intercom

Export responses in Excel, CSV,  and PDF, or share via link

Ability to filter data by demographics or questions

Text analysis on open-ended or text-type questions

No codes, no stacking—just choose the plan that’s right for you

You must activate your license within 60 days of purchase

Ability to upgrade or downgrade between 3 license tiers

Only for new SurveySensum users who do not have existing accounts

March 29, 2022

March 31, 2022

<h4 class=""><b>SurveySensum is a tool that helps you build and launch customer surveys, plus analyze feedback to take actionable steps to improve your business.</b></h4><p><div class="story-inline-video"><iframe id="surveysensum-vid" width="560" height="315" src="https://www.youtube.com/embed/o9gIQt_ilCM?rel=0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe></div></p>

<p> SurveySensum takes the guesswork out of collecting customer feedback using Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) surveys.</p>

<p>Whether you’re sending a CSAT, NPS, CES, or any other survey, you'll be able to&nbsp;<b>choose from a menu of survey templates that you can customize with your own questions</b>.</p>

<p> It’s also easy to <b>send employee engagement surveys </b>to&nbsp;get critical feedback about your operations from your team.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="surveysensum-1"
        >
            
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-1.jpg?optimizer=gif"
          alt="Survey template dashboard"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-1.jpg?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-1.jpg?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-1.jpg?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
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                />
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        </div>
    </p><h5 class="" style="text-align: center; "><i> Create surveys using customizable templates for NPS, CES, CSAT, employee engagement, and more!</i></h5><p>SurveySensum also<b> offers integrations with HubSpot and&nbsp;</b><b style="box-sizing: border-box; font-weight: 700; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Salesforce</b>, so you can fit it easily into your ecosystem.</p> 

<p><b>You can send surveys</b> <b>via email, WhatsApp, SMS, social media or an embedded URL</b>, right from your dashboard.</p> 

<p>This lets you send the right survey on the right channel to effectively engage with your audience, so you get the feedback you need, where you need it.</p>



<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="surveysensum-2"
        >
            
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-2.jpg?optimizer=gif"
          alt="Survey sharing channels display"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-2.jpg?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-2.jpg?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-2.jpg?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p><h5 class="" style="text-align: center; "><i>Distribute your surveys across multiple channels like email, Slack, WhatsApp, SMS, and more.</i></h5><p>The SurveySensum analytics dashboard helps you <b>get a clear overview of your survey data</b>, so you can immediately identify the customer experience (CX) touchpoints with the most friction.</p>

<p>You’ll be able to see how many promoters and detractors you have as well as <b>filter data by demographic, pricing plans, and top trends</b>.</p>

<p>On top of that, you can<b> tag team members with notifications </b>about feedback relevant to their department&nbsp;so they know exactly what’s working and what isn’t.</p> 

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="surveysensum-3"
        >
            
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-3.jpg?optimizer=gif"
          alt="Data dashboard display"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-3.jpg?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-3.jpg?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-3.jpg?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p><h5 class="" style="text-align: center; "><i> Look at your data on a user-friendly dashboard that shows you top trends and sentiments at a glance.</i></h5><p>With SurveySensum, you can <b>get immediate alerts about negative survey responses </b>fed straight to Slack or your CRM, letting your customer outreach team follow up immediately.</p> 

<p>Plus, when you and your team make changes to your CX, you can effortlessly <b>track improvements in real time using CSAT scores</b>.</p>

<p>You’ll also be able to <b>pass along positive feedback to your team</b> to keep morale high!</p>


<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="surveysensum-4"
        >
            
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-4.jpg?optimizer=gif"
          alt="Digital survey response feedback display"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-4.jpg?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-4.jpg?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-4.jpg?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p><h5 class="" style="text-align: center; "><i>Get instant notifications about customer feedback so your team can make targeted improvements to your CX.</i></h5><p>Analyzing customer surveys shouldn’t feel like you’re cramming for a statistics final. (<i>“I’m not feeling very positive about these trends.”</i>)</p> 

<p>SurveySensum helps you build targeted customer surveys, send them across channels, and analyze the information, so you can gather insights that improve customer experience.</p> 

<p>Make the most of your customer feedback.</p> 

<p><b>Get lifetime access to SurveySensum today!</b></p>

Data & Analytics

Email

Gain valuable customer insights on a simple survey platform

<h4 class=""><b>SurveySensum is a tool that helps you build and launch customer surveys, plus analyze feedback to take actionable steps to improve your business.</b></h4><p><div class="story-inline-video"><iframe
  id="surveysensum-vid"
  width="560"
  height="315"
  src="https://www.youtube.com/embed/o9gIQt_ilCM?rel=0"
  srcdoc="<style>*{padding:0;margin:0;overflow:hidden}html,body{height:100%}img,span{position:absolute;width:100%;top:0;bottom:0;margin:auto}span{height:1.5em;text-align:center;font:48px/1.5 sans-serif;color:white;text-shadow:0 0 0.5em black}</style><a href=https://www.youtube.com/embed/o9gIQt_ilCM?rel=0&autoplay=1 onclick=&quot;window.parent.postMessage('embed_slug:surveysensum-vid','*')&quot;><img src=https://img.youtube.com/vi/o9gIQt_ilCM/hqdefault.jpg ><span>▶</span></a>"
  frameborder="0"
  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"
  allowfullscreen
  loadonscroll
></iframe></div></p>

<p> SurveySensum takes the guesswork out of collecting customer feedback using Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) surveys.</p>

<p>Whether you’re sending a CSAT, NPS, CES, or any other survey, you'll be able to&nbsp;<b>choose from a menu of survey templates that you can customize with your own questions</b>.</p>

<p> It’s also easy to <b>send employee engagement surveys </b>to&nbsp;get critical feedback about your operations from your team.</p>

<p>
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-1.jpg?optimizer=gif"
          alt="Survey template dashboard"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-1.jpg?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-1.jpg?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-1.jpg?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    </p><h5 class="" style="text-align: center; "><i> Create surveys using customizable templates for NPS, CES, CSAT, employee engagement, and more!</i></h5><p>SurveySensum also<b> offers integrations with HubSpot and&nbsp;</b><b style="box-sizing: border-box; font-weight: 700; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Salesforce</b>, so you can fit it easily into your ecosystem.</p> 

<p><b>You can send surveys</b> <b>via email, WhatsApp, SMS, social media or an embedded URL</b>, right from your dashboard.</p> 

<p>This lets you send the right survey on the right channel to effectively engage with your audience, so you get the feedback you need, where you need it.</p>



<p>
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-2.jpg?optimizer=gif"
          alt="Survey sharing channels display"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-2.jpg?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-2.jpg?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-2.jpg?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    </p><h5 class="" style="text-align: center; "><i>Distribute your surveys across multiple channels like email, Slack, WhatsApp, SMS, and more.</i></h5><p>The SurveySensum analytics dashboard helps you <b>get a clear overview of your survey data</b>, so you can immediately identify the customer experience (CX) touchpoints with the most friction.</p>

<p>You’ll be able to see how many promoters and detractors you have as well as <b>filter data by demographic, pricing plans, and top trends</b>.</p>

<p>On top of that, you can<b> tag team members with notifications </b>about feedback relevant to their department&nbsp;so they know exactly what’s working and what isn’t.</p> 

<p>
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-3.jpg?optimizer=gif"
          alt="Data dashboard display"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-3.jpg?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-3.jpg?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-3.jpg?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    </p><h5 class="" style="text-align: center; "><i> Look at your data on a user-friendly dashboard that shows you top trends and sentiments at a glance.</i></h5><p>With SurveySensum, you can <b>get immediate alerts about negative survey responses </b>fed straight to Slack or your CRM, letting your customer outreach team follow up immediately.</p> 

<p>Plus, when you and your team make changes to your CX, you can effortlessly <b>track improvements in real time using CSAT scores</b>.</p>

<p>You’ll also be able to <b>pass along positive feedback to your team</b> to keep morale high!</p>


<p>
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-4.jpg?optimizer=gif"
          alt="Digital survey response feedback display"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-4.jpg?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-4.jpg?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/surveysensum-4.jpg?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    </p><h5 class="" style="text-align: center; "><i>Get instant notifications about customer feedback so your team can make targeted improvements to your CX.</i></h5><p>Analyzing customer surveys shouldn’t feel like you’re cramming for a statistics final. (<i>“I’m not feeling very positive about these trends.”</i>)</p> 

<p>SurveySensum helps you build targeted customer surveys, send them across channels, and analyze the information, so you can gather insights that improve customer experience.</p> 

<p>Make the most of your customer feedback.</p> 

<p><b>Get lifetime access to SurveySensum today!</b></p>

SurveySensum

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