I purchased this in October of last year (2021) and it's been 6 months and the issues I have raised are still being worked on. Support is the same repeat of it's in the queue and will be fixed. But a simple issue such as a double line item on the invoice should be fixable soon. I wouldn't want my customers to get confused as to why they are being billed twice when that is not the case. In the site's web preview it doesn't show the line item twice but the total $ is missing! There is no consistency.

They raised so much funding that they should have enough engineers to roll out these simple fixes. I'm a developer, by no means an engineer but fixing an item from not being shown twice should be simple especially when the web preview version of it doesn't have that bug. And why is the preview different? It should be exactly what was sent out. This is concerning.

I understand there are more major issues/bugs to be fixed, but they should also prioritize the simple fixes that could potentially take a small amount of time instead of having a backlog grow over time. I'm sure I'm not the only one.

Very frustrated that I cannot switch to Swell given these and other minor bugs.

The platform is still in its early stages and if you plan on going live on it please do take the time to extensively test it.

Custom SMTP for such a well funded company should also be possible but they don't have plans for that. Almost every other product on AppSumo has this. Invoiless, Invoice Crowd, Fiskl, most of which I have purchased but cannot migrate to Swell.

Buyer beware. Especially if you are going to pay them recurrently, thank God I only had to pay once. For something that I can't even use. Maybe in a year they will have fixed these issues. I will follow up with them each month until it's done.