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Member since: May 2011Deals bought: 1608
3 stars
3 stars
Posted: Mar 29, 2022

Great potential -- extremely frustrating waste of time for digital products currently

I was a huge swell fan. I promoted them to everybody I talked with. I was stoked about the potential. I spent an enormous amount of time trying to optimize my store setup. Then, I went to test the flow start to finish and, though I should have seen this earlier, was extremely disappointed to find that Swell currently forces the buyer to enter shipping info -- yes, even if they are only buying a digital product. I reported it. They said it was a bug and they'd fix it. After 6+ months of waiting, I gave up.

First they said that it was odd that shipping info was being forced and I was the first to report the bug. Then they said they'd fix it -- thanks for reporting. Days, weeks, months. Then it became, "We'll fix it when we re-launch our shopping cart experience in Q2 of 2022."

Massive time suck and wasted effort for me. I will update this review if they decide to do something about it.

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