1. With the custom JS, can we add or embed videos, chatbots, lottie animations, forms, etc?
2. Can we also add Google Search Console, Google Analytics, and Google Adsense?
I understand Synced is not intended for blogs, but I'm just curious if Google products (Adsense) will work here as custom JS embeds? :)
3. What if we already have an existing widget on our website for chat support. Can we still add Synced widget within the existing widget? Do we combine both widgets? Or we need to remove the first widget in order to use Synced?
Yes you can add Google Search Console, Google Analytics, and Google Adsense or other chat bots using their scripts. Basically anything which works with a script will work for us.
If you want two widgets on your website(one synced and one for your older chatbot) then usually people put one on the left and the other on the right.
A: Our "cookie-less analytics" means we use our own lightweight tracking system hosted on our own domain—so there’s no need for third-party cookies or scripts. Right now, we only track basic pageviews, with no personal or session data, keeping things fully privacy-friendly and compliant.
Compared to other tools that rely on cookies or fingerprinting, our approach is simpler, faster, and doesn’t require cookie banners. It's designed for users who just want a no-fuss, privacy-respecting way to see which help center pages are getting views.
Yes, after getting a TON of requests since yesterday to add agency mode on the last tier, we have decided to add it. Please allow the team some time, and we'll have agency mode added to the last tier. Here you can add one extra user to every help center, and they can only see and edit that help center. We'll have it added soon and available for all Tier 10 members!
Hi, I think your update is pointless for the 99% of the use base, as you only include it on the highest tier. I don't need unlimited helpcenters or even 100. E.g. 25 would be enough, but you would still force them to be updated with just 1 user. A major flaw in your product.
We added agency features to the highest tier because it’s designed for power users managing multiple help centers, and that price point helps justify the added functionality. That said, we’ve heard similar feedback and are exploring more flexible options for team access on lower tiers.
Q: Can I add clients to the Synced account?
If I do not want to share my login can I then add my clients to thir own area/helpcenter, so all users/clients does not see all content?
After getting a TON of requests since yesterday to add agency mode on the last tier, we have decided to add it. Please allow the team some time, and we'll have agency mode added to the last tier. Here you can add one extra user to every help center, and they can only see and edit that help center.
Q: Can we embed everything with Custom JS?
Hello!
1. With the custom JS, can we add or embed videos, chatbots, lottie animations, forms, etc?
2. Can we also add Google Search Console, Google Analytics, and Google Adsense?
I understand Synced is not intended for blogs, but I'm just curious if Google products (Adsense) will work here as custom JS embeds? :)
3. What if we already have an existing widget on our website for chat support. Can we still add Synced widget within the existing widget? Do we combine both widgets? Or we need to remove the first widget in order to use Synced?
Thank you!
paruladitya
Apr 11, 2025A: Hey,
Yes you can add Google Search Console, Google Analytics, and Google Adsense or other chat bots using their scripts. Basically anything which works with a script will work for us.
If you want two widgets on your website(one synced and one for your older chatbot) then usually people put one on the left and the other on the right.
Share Synced.so
Q: embed ai chat bot for knowledge base
I love buildfast and now I'm seeing this. Love it! Anyway, is it possible to add ai chat bot for documentation or knowledge along side the documents
paruladitya
Apr 11, 2025A: Hey,
Yes you can add a chatbot to your help center using its script.
Share Synced.so
Q: Cookie less
what is the prupose behind 'Cookie-less analytics for all pages'?
What is the difference with this vs other solutions?
Thanks
paruladitya
Apr 11, 2025A: Our "cookie-less analytics" means we use our own lightweight tracking system hosted on our own domain—so there’s no need for third-party cookies or scripts. Right now, we only track basic pageviews, with no personal or session data, keeping things fully privacy-friendly and compliant.
Compared to other tools that rely on cookies or fingerprinting, our approach is simpler, faster, and doesn’t require cookie banners. It's designed for users who just want a no-fuss, privacy-respecting way to see which help center pages are getting views.
Share Synced.so
Q: Can you please add agency mode?
Hi, I have used Buildfast before(loved it!)
Can you also add a similiar agency mode on Synced.so?
paruladitya
Apr 10, 2025A: Hey,
Yes, after getting a TON of requests since yesterday to add agency mode on the last tier, we have decided to add it. Please allow the team some time, and we'll have agency mode added to the last tier.
Here you can add one extra user to every help center, and they can only see and edit that help center. We'll have it added soon and available for all Tier 10 members!
Share Synced.so
Hi, I think your update is pointless for the 99% of the use base, as you only include it on the highest tier. I don't need unlimited helpcenters or even 100. E.g. 25 would be enough, but you would still force them to be updated with just 1 user. A major flaw in your product.
We added agency features to the highest tier because it’s designed for power users managing multiple help centers, and that price point helps justify the added functionality. That said, we’ve heard similar feedback and are exploring more flexible options for team access on lower tiers.
Q: Can I add clients to the Synced account?
If I do not want to share my login can I then add my clients to thir own area/helpcenter, so all users/clients does not see all content?
paruladitya
Apr 10, 2025A: Hey,
After getting a TON of requests since yesterday to add agency mode on the last tier, we have decided to add it. Please allow the team some time, and we'll have agency mode added to the last tier.
Here you can add one extra user to every help center, and they can only see and edit that help center.
Share Synced.so
Thank you.