SumoProQ: Questions
1) How is credit usage calculated?
2) Since we operate entirely internally, we do not need the agency tools like client invoicing, contract tracking, or client portals. Is there a way to toggle off or hide these specific modules at the workspace or user-role level?
3) Do you offer data servers that are physically located in the United States?
4) If your default servers are international, do you offer a US-based data residency option for enterprise clients to ensure our data does not leave the US?
5) Can you confirm whether our proprietary content and internal communications remain completely private and are never used to train external AI models?
6) Can a non-user be assigned a task to mark complete?
7) Where can we access your roadmap/feature requests page?
8) How many businesses are currently subscribed to Syncupp?
Ritwik_Syncupp
Oct 20, 2026A: 1. Credits
Great question! Credits work the same on WhatsApp, Slack and the dashboard chat:
Chat message: 1 credit
Info reply: 2 credits
Task executed: 3 credits
Monthly workspace pool (resets every month): 300 (Tier 1), 1,000 (Tier 2), 2,500 (Tier 3), 5,000 (Tier 4).
Want unlimited usage? Connect your own API key in Settings, and your Syncupp credits stay untouched. 🙌
2. Client access
Yes! You can add clients as Viewers. They only see the boards you share, and you choose their access per board:
View: see tasks
Comment: see tasks and add comments
Edit: update existing tasks
Everything else (attendance, team chat, leaderboard, rewards) stays private to your internal team.
3. Data storage
All your data is stored in India. Files are on AWS (Mumbai), and the database is on MongoDB Atlas. 🇮🇳
4. Data residency
Your workspace data resides in India. Files are hosted on AWS (Mumbai), and the database runs on MongoDB Atlas.
5. Privacy
Your tasks, chats and files stay private to your workspace and are never used to train any Syncupp models. When you use AI features, only the text of that specific request goes to Google Gemini, or to your own API key if you’ve connected one. 🔒
6. Assigning tasks
Tasks can be assigned to workspace members, who then mark them complete. Want to keep a client in the loop? Add them as a Viewer so they can follow progress and comment.
7. Feature requests
We’d love to hear your ideas! Drop them here in AppSumo Q&A or email our support team. You can find our product docs here: https://help.syncupp.com/
8. Customer count
We don’t list our live customer count publicly, but just email us and we’ll happily share the latest number. 😊
are there eu data server for gdpr?
What is the difference between "info reply" vs a regular reply in chat? Also, what tasks does AI charge credits for?
Verified purchaser
I appreciate that a single person isn't expected to complete all 5,000 credits. However, a limit of 150 per person seems rather low. Would it be possible to make this limit adjustable, so that the owner can decide how many credits each person may use?
I’m pretty sure that’s a bug because that’s how much a person gets on a free plan. One of many issues with the platform.