mindcueQ: I'm having a problem with credit card accounts connected via Plaid (see updates) Amazing Support!
(look at comments below)
-initial post-
For several companies, they seem to be providing amounts as positive values instead of negative when it's a card payment or purchase. Those get added as "income" which is clearly wrong. Chase, CapitalOne and Amex have this issue. Possibly others.
So purchases and card payments get added as income. I can change the card payments to "personal" just to get rid of them as income, but I can't do anything about the purchases showing as income when they need to be business expenses.
What's going on here?
ahadthecpa
Mar 9, 2026A: I am sorry for the confusion regarding your credit card transactions. I have received your email and requested access to your books so I can investigate this further for you.
The discrepancy you noticed is due to how credit card statements are structured compared to standard bank accounts. In a credit card statement, transactions are typically reversed:
Payments to vendors: These appear as positive amounts because they increase your balance (debt).
Payments made to the card: These appear as negative amounts because they reduce your Cr balance.
Our system is designed to reflect your statement exactly as it appears from the credit card to ensure your reconciliation stays accurate. I have sent a detailed reply to your email addressing these specific points and offering a solution
Verified purchaser
Sorry for the troubles, but super impressed by the quick response here and in support. I'm sorting out a few things, and have determined that one of the problems is due to how one bank handles exports (doesn't use negative numbers), and the other is due to lack of matching account connected to the service. I still have a question there for support--pretty certain it can be worked around.
Verified purchaser
After some back and forth, I was able to relatively easily correct some of what I'd done in the wrong way. I've rarely had such quick and conscientious support. Amazing!.
Going forward, I expect the coming years to be super smooth. For those of us that aren't accountants, and mostly just need the numbers for taxes each year, this will be so much easier than Quickbooks.