Tactful Cognitive Helpdesk

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    3.86 stars
    3.86 stars
    22 reviews

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    Managing customer engagements across channels can be challenging for any business. (“I can’t find their refund request in this inbox, but I did find a coupon for toothpaste.”)

    If you don’t answer your customer inquiries and requests in a timely manner, you run the risk of losing them entirely.

    You need a way to manage customer support across channels while creating and managing ticketing—all in one place.

    Introducing Tactful Cognitive Helpdesk.

    TL;DR

    too long didn't read
    Talk to customers from multiple channels, like website live chat, chatbot, social, and Facebook Messenger—all from one dashboard
    Alternative to: Zendesk, Freshdesk, and Intercom
    Automate FAQs using Tactful’s AI chatbot to give your agents the opportunity to focus on more complex tasks
    Best for: Ecommerce stores, startups, and small businesses looking to deliver efficient, best-in-class customer support

    Overview

    Tactful Cognitive Helpdesk is an all-in-one, AI-powered omnichannel customer support platform with ticketing, CRM, help desks, and automation technologies.

    With Tactful Cognitive Helpdesk, live agents can manage all live conversations on Facebook Messenger, Facebook comments, and your website from one unified desktop.

    The agent dashboard displays a 360-degree view of customer interactions across channels by tracking all the information you need to understand the customer journey.

    As you track customer information, past and present purchases, and interactions, you’ll be able to uncover customer intentions to provide better recommendations and solutions.

    Agent dashboard

    Conduct all omnichannel customer engagement management and live chat from the agent dashboard!

    Get started by connecting to Facebook Messenger, WhatsApp, web chat, or from the Agent Desktop dashboard.

    Once you’re connected, your agents will be able to communicate with customers across channels, keeping a record of requests and conversations.

    Provide multilingual AI-powered self-service that automatically localizes your language and dialect to match the customer’s (currently supporting English and Arabic, with more to come!).

    Channels configuration

    Connect different channels to provide better support to your customers on the channels of their choice.

    With an integrated ticketing system in the same interface, you can simplify and organize operations by keeping all the support tickets in one place.

    The system lets you place customer tickets and then assign and manage requests to an agent or team.

    You’ll be able to provide personalized support with AI-powered routing technology that lets you intelligently route requests and conversations to the right agent automatically.

    Ticketing dashboard

    Capture, track, prioritize and solve customer support tickets, all in one place.

    Want to save time resolving simple, common issues? With the advanced help desk automation feature, you can help customers help themselves with self-service options.

    Automatically convert booking, refund, or purchasing requests into a placed order through the AI-powered self-service feature.

    You can also place cancellations or complaint requests about products automatically with no need for agent support.

    These self-service options allow you to free up time spent on repetitive tasks and enable your team to focus on more complex requests.

    AI intent manager

    Use the no-code AI management and training dashboard to empower customers with self-service options!

    It’s time to stop shifting through support conversations and requests with a spreadsheet and a prayer. ("I'll answer the email from a month ago first, then the email from three weeks ago. #prioritizing")

    Tactful Cognitive Helpdesk gives you one centralized dashboard to manage omnichannel communication and ticketing, so you never lose track of another customer request.

    Make your customer support process easier and faster than ever before.

    Get lifetime access to Tactful Cognitive Helpdesk today!

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