gierigieri
Sep 20, 2021
Q: Has the Agent the ability to see what the Customer is typing into the chat?
"Prediction" typing.
So it would be possible to answer faster or pasting proper links and documents into the chat as reply.
Founder Team
Mo_from_Tactful_AI
May 15, 2024A: Hi Gieri
In tiers 3 and 4 you have the Active-AI-agent-assist and customer 360 which supercharge agent's efficiency by giving them recommended answers and customer journey/order/requests in the same view. Check this https://www.facebook.com/groups/tactful.community/permalink/967207870676069/
and this https://youtu.be/sEdpKuc0_Hs
We don't show the customer's input unless it has been sent.
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