Mark2199552Q: Hello, Does Tactful Cognitive Helpdesk support have an option that allow to force user to give email before chatting?
Do you have comparison page between your product and others?
What's the difference between your platform and tidio and drift?
Mo_from_Tactful_AI
May 15, 2024A: Yes in the webchat configuration you can enable this to collect information such as name, email, phone, etc.
We don't have a comparison page for each alternative product, however here are the key advantages of Tactful Cognitive Helpdesk:
š®Integrated solution, all that you need to manage customer engagement across channels
š®No Code multilingual AI, over 25 languages coming on the roadmap
š®Omnichannel customer experience
š®End-2-end automation and customer 360 in a unified customer engagement dashboard