A: Hi Sumo-ling

Thanks for having the interest to buy the deal, please find below my answers to each question

1. So, each entity will be on an workspace. Will we have a solution to get more workspaces after deal ends?
[Mo, you can order more workspaces from here https://forms.gle/BgfojCEn6ppdNjmz5, topping up your AppSumo workspaces is available during the campaign or till all available codes are sold out, we have allocated 500 additional codes only at the minute]

2. Can I embed the chat on a page?
[Mo, yes you can embed the webchat in any website or specific page by copying the HTML snippet into where you would like to have it, check our help center for more info https://support.tactful.ai/list-categories/]

3. Can I use this on iOS app or not allowed?
[Mo, yes you can, we have embeddable code for Andriod, iOS, Ionic, we will make it available for all AppSumo users to have starting November, please reach us using [email protected] if you need it earlier]

4. About Whats app, I got that I pay a fee. Do you provide the number to use on WhatsApp? My problem is to use my personal number which I do not want for privacy reasons
[Mo, yes you get a dedicated business number, actually we do official WhatsApp APIs integration that you can't use on personal numbers unless you would like to change it to official business number. You can order WhatsApp from here https://tactful.ai/order-whatsapp-business-package/]

5. Can I have a form on a site, create groups of users, by short code to send SMS?
[Mo, didn't get this, could you please clarify or send some expamples?]

6. Are you going to support only Gmail or I can use our own mail server?
[We will support all SMTP and IMAP from Gmail and others as well]

7. Finally, the deal does not include white label on chat widget or bot right? But does it have custom domain? Are there mentions about your brand on the user help center?
[Mo, we only put Tactful brand inside the chat and sometimes bot but not anywhere else]

8. If I am chatting with someone and he leaves but I post messages to the chat what does happen? Are they sent to the user?
[Mo, in social media such as FB, IG, WhatsApp, Twitter, we will send the message to the platform and it will deliver it when the customer goes back online. These platforms put restrictions on the period you can respond after the user's last message and how many times you can do this to avoid abusing it for marketing purposes.

For web, we don't cache undelievered messages in case customer is offline, we are working on an elegant solution for this in the next few months.

You can always contact customers using email or SMS if you can't reach them on any chat platform and get them back on your prefered channel of communication, we will put some automated workflows to help you do this seamlessly.]