Tactful Cognitive Helpdesk

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Member since: Aug 2014Deals bought: 122
1 stars
1 stars
Posted: Jan 10, 2022

Sorry, not a usable tool

Sorry to say, but this tool is not usable. Bad GUI, always a preloading screen with every link you click. The platform is so slow, it's really annoying to work with it. Lot's of bugs, support needs at least a week to respond to a simple email. The idea is great, but this really needs so much improvement just in order to work. I don't see, the tier 3 is worth almost $8.5k for a platform that is not ready to use. This was my first refund ever on Appsumo with more than 80+ great deals.

Founder Team
Zainab_TactfulAI

Zainab_TactfulAI

May 9, 2024

Dear Sumoling

Please accept our apologies for the bad experience you might had. The reason for the slow dashboard and system failures was due to unexpected stress on our core APIs that we have made our customers aware of and our team has worked very hard to fix in time.

These issues should have been fixed by now and we will be happy to run you through a 1-2-1 product demo to help you get started, please contact me at support@tactful.ai and I will take care of this.

Meanwhile we would appreciate revisiting your review when you feel happier about the product, you can do so from here https://tacochange.paperform.co/

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