UX needs lots of improvement
I had troubles onboarding. I created a workspace and when clicked on the workspace I got the message "workspace maxed-out".
I sent an email to support on 5th Jan, Im yet to receive an reply after 5 days today.
I booked for a demo on 5th Jan got a reply on same day and I sent few dates for demo date/ time and no reply to my response after 5 days too from their account manager. Quite disappointing.
I've been ghosted out on their dashboard and by their support.
I have purchased "License Tier 3" for Tactful. Sorry guys I have to get a refund.
Zainab_TactfulAI
May 9, 2024Dear Sumoling
Please accept our apologies for the bad experience you might have. Our team is facing an unexpected rush while releasing the new features that we have made our customers aware of and our team has worked very hard to fix any issues.
The issues should have been fixed by now also you can contact the support team to explain any feature capability. and we will be happy to run you through a 1-2-1 product demo to help you get started, please contact me at support@tactful.ai and I will take care of this.
Meanwhile, we would appreciate revisiting your review when you feel happier about the product, you can do so from here https://tacochange.paperform.co/