I bought a QR code solution from another AppSumo deal. That company eventually folded and all of our printed materials were rendered useless. Do you have a plan to help your users if faced with a similar situation?
Founder Team
tagdeo
Oct 6, 2025
A: Hello Jafo,
We’re giving our absolute best to support users in every scenario and to build something that lasts. If anything unexpected happens, we’ll do everything we can to help you keep your QR codes working and your materials usable.
Q: Is the new announced feature "PDF QR Codes (New Functionality)" included as part of plan?
If yes for current owners - how do we get the update? If no - do we need to purchase again to have option? Or is there a subscription plan needed?
tagdeo
May 11, 2026A: PDF QR Codes are available as an add-on and are not included automatically in current one-time plans.
You do not need to purchase TagDeo again. You can activate the add-on for your existing account:
Monthly: €0.99
Yearly: €9.99
After activation, the feature will be available in your dashboard.
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Verified purchaser
Thanks for the clarification. Much appreciated.
Q: Not able to redeem the purchase
will you fix that
tagdeo
Jan 14, 2026A: Hello ASerendipity,
Could you please send the redeem code and the email address associated with your account to [email protected].
Thank you for your cooperation
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Q: Question about long-term viability
I bought a QR code solution from another AppSumo deal. That company eventually folded and all of our printed materials were rendered useless. Do you have a plan to help your users if faced with a similar situation?
tagdeo
Oct 6, 2025A: Hello Jafo,
We’re giving our absolute best to support users in every scenario and to build something that lasts. If anything unexpected happens, we’ll do everything we can to help you keep your QR codes working and your materials usable.
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Q: Phone numbers QR codes
Hi, is it possible to register phone numbers with you in the meantime? Thank you.
tagdeo
Sep 15, 2025A: Hello BenitoBenthin,
Thank you for reaching out. At the moment, we only accept links (URLs) as QR code data.
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Q: White QR codes?
Can I create white QR codes with transparent background?
Its a headache that others dont have this...
tagdeo
Sep 12, 2025A: Hello,
Unfortunately we don't support creating QR codes with a transparent background. You can only define solid colors for dots, corners, and background.
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