Q: How To Stop The System From Abruptly Hanging Up The Calls Prematurely?
Most or all of my test calls are getting hung up on early by the agent. The system is laid out near the end with a node that's like "Cool, do you have any last questions?" and then it abruptly hangs up on you early without saying good bye around this point.
I'm guessing i'm just not setting it up properly.
Do you have any tutorial videos on how to make it properly end a call with out rudely hanging up? I'd like to make the system answer any final questions they have, then when all the questions are done, it starts to ease into it, but waits for the caller to say good bye, so it doesn't hang up prematurely on everyone. Is this possible?
0e95199a5b6a48688ccc80b8a7470848
Verified purchaser
I think the bot gets smarter over time, but try these things: 1. change the script in the end node to what you'd want the bot to say just before hanging up and nothing else, like 'Have a great day, bye now'. 2. Ensure that sentences like. "Cool, do you have any last questions?" are in a speak node, if even you have to add in another speak node. 3. Specific rules in speak node before end node.
SumoDudePLUSVerified purchaser
@0e95199a5b6a48688ccc80b8a7470848 - I will try that. I saw in that Will guy's tutorial video he had some looping thing going on with the paths near the end. Would be good to know officially tho.