Q: No support no access
I have been trying to get access but there's error encountered when redeeming this product.
error:
"Failed to authenticate with AppSumo"...
It's 5-7 business days to get the support to reply...
and the reply was:
"Waiting on you
We need more information"
No login info, not able to sign up... and they were asking more information. Appsumo has given them the license key, but they need "more information". I got the email twice asking for more information.
Then another email: "Please provide me the name of your account so I can help you out!"
I don't even have an account, how can the support find my name? They never reply after I asked this question.
And I see they have problems with other accounts that were activated with free trial.
3 weeks down the road, no one in thoughly can solve the issue. Carlos never reply too.
Torrey_Thoughtly
Dec 23, 2024A: Hi all, we noticed a bug in our system that caused this to happen after we changed our domain. Can you give this another try?
orswardPLUS
Verified purchaser
I brought this early December and cannot connect to set up my Tier 5 account. Please respond. Thank you.
110314563974253862001same here, i am not able to authenticate myself from my appsumo account as mentioned on the appsumo activate now. Can you help?
Still getting this error: {"data":null,"error":"Failed to authenticate with AppSumo"}