I purchased Thoughtly with the intention of acquiring Tier 5 but opted for a lower tier as a test due to concerns about reported bugs and support issues—a decision that proved prudent. Currently, the platform is excessively buggy and unusable.

Performance Issues: The AI's responses are notably slow, hindering real-time interactions.

Limited Customization: The only available options to customize the voice settings are "Humor" and "Assertiveness." If only two options are to be provided, these are not the most useful. This limitation falls short compared to other platforms and prevents the creation of a voice agent tailored to specific needs. There should be options to choose the language model, responsiveness, and voice models—basic features offered by other platforms.

Annoying Website Chatbot: The website features a chatbot that persistently pops up, repeatedly asking, "How can we help you?" which becomes quite annoying.

Call Functionality: I've used nearly 300 credits on 19 test calls, with every single call being cut off abruptly mid-conversation, rendering the app completely unusable.

Support Response: I logged a support ticket six days ago and have followed up twice, yet received no response—not even a simple acknowledgment like "we'll look into this." Additionally, my messages in the Slack channel are being ignored while I see others receiving responses.

In summary, Thoughtly is currently unusable and was a waste of money. I would not recommend it.